Spin Samurai Casino - Player’s withdrawal has been delayed.

Hi there,

I have been waiting for my Bitcoin payout for over 24 hours, unfortunately nothing happens ...

Dear Tuscani090283,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. The delay may be caused when the casino performs a routine gameplay check before any withdrawal is processed and sent to you.

I will set the timer for 14 days and if there is no development, we will try our best to help you.

In the meantime, would you be so kind and confirm that you have passed the KYC? Have you made any successful withdrawals before? 

Looking forward to hearing from you.

Best regards,

Kristina

The money has been paid

Awesome news, Tuscani090283. Can we consider this issue resolved? Do I have your permission to close the complaint?

Please close, everything is done, thank you.

Tuscani090283, thank you for confirmation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.