The player from Italy has been blocked without further explanation. The casino didn't confiscate player's balance or winnings, therefore we decided to reject this complaint.
Spin Samba Casino - Player’s account has been blocked.
Amount: ??
Spin Samba Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi, after my disputes regarding the behavior of the casino in question (inability to withdraw the amounts or rules invented to avoid withdrawals). The casino writes with two different managers different things. First they write to me that they decide the rules, then they apologize (see email of the previous case, and then after they decide to close my account without ANY EXPLANATION). Probably if I hadn't written to YOU, NO ONE would have refunded me. In any case, THEY CLOSED MY ACCOUNT WITHOUT ANY REASON (I don't care much) I just wanted to alert possible or future players of their highly conflicting and dangerous behaviors in order to collect any winnings.
Automatic translation:
Public
Public
2 years ago
Dear Davesaint,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please clarify if there are any funds being held in your closed account?
Looking forward to hearing from you.
Best regards,
Kristina
Public
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2 years ago
Translation
Hello, they have not withheld any funds, but to think that I played illegally is not acceptable.
this is the previous answer to my complaint and, as mentioned, the answer I got before this one they wrote to you too was of a very different tone, that is: "we decide the rules at the moment whether to pay or me the winnings and when". Only AFTER reporting to YOU did an answer arrive that you can clearly see. NOW: why after the answer I received and copied below do they close my account? Make a reflection.
Hi DaveSaint and Nick,
Hope this finds you well.
We take these complaints very seriously and have made sure to complete a thorough investigation.
After reviewing the account, we found that there was a glitch that prevented the player from completing the full withdrawal.
To correct this, we have credited the player with their entire balance of EUR 1,405. We have also contacted the player via email to inform them of the problem.
We apologize for any inconvenience this may have caused and hope this has resolved the problem.
Thank you for your time!
The Spin Samba team.
Automatic translation:
Public
Public
2 years ago
I am sorry, but please understand casinos can close players' accounts as long as there are no funds being held or confiscated in the process.
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
