Spin Casino - Player is struggling with the wagering requirement.

Ive been playing for over 4 hours .. win 4000 while trhing to pay off the playthrough 25% bonus

Even when loosing a 1000$ it wont go down and still cant withdraw anything .

I agree with you this casino is a scam 100% . I keeo betting 25$ a spin for hours but wagering wont go down . ***** guys

Dear patrickblais15,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spin Casino.

Please beware of the bonus rules found on the casino website:

"The maximum bet while a bonus is actively being played through is €8 per round and 50c per line. Failure to follow this condition may result in forfeiting any winnings."

Also, kindly refrain from using abusive language going forward in the complaint.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you contacted support regarding the issue? With what result?
• Were you informed about any restricted games related to the bonus in the specific casino terms?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Well ... After wasting a full night on spin palace casino i will never EVER give them another dollars. I deposit 23.33 $ wont 4000 total and to get rid of the bonus wagering i had to lose it all . I couldnt withdraw a dollars until i reached the 18$ balance . That's what a 5$ bonus does in that shaddy online casino . This place is a joke and ill make sure that Everyone i know that play online casino dont get to waste time and money there . I will probably escalade that further and hack them scammer.

I am afraid I didn't understand your last comment, patrickblais15.

Online casinos offer bonuses that appear as alluring as possible, however, multiple limitations might apply, including the wagering requirement, the maximum bet allowed while playing, and maximum cashout are the most common.

Please let me know if there is anything else I might assist you with, otherwise the complaint will be closed.

Dear patrickblais15,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.