Sol Casino - The player struggles to withdraw his balance.

Hello.

I had a deposit of 860 euros from Revolut MasterCard. I won back 400 euros and requested the payment. My profile is fully verified. Despite this, they claim that my card is blocked and they cannot pay my winnings. They asked me to enter another payment method. I gave another card, and sent the documents for it as well. Despite this, they keep rejecting my application. The customer service is so retarded that they didn't understand what my problem was even after an hour of chatting. He told me to pay from this card as well. I can't deposit because I spent all my money in the casino (860 eur). They refuse to pay my winnings!

I want to ask for help.

Hello alterhun,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sol Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear Nick,

In the meantime, the problem was solved and the amount of EUR 400 was paid to my neteller account. Thank you very much for the repeated cooperation and help of Casino Guru, the complaint can be closed/deleted.

Sincerely.

Thank you alterhun for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick