The player's withdrawal is delayed for over 2 weeks. The complaint was resolved as the player received her money.
Sol Casino - The player's withdrawal is delayed.
Amount: €406
Sol Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Sol Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, unfortunately I have been waiting for my payout for 2 weeks since August 3rd, 2022. Should take 5 business days according to chat.
Since nothing was paid out, I asked on the 6th day if everything was ok with the payout. Support told me there was a technical error, the payment provider was informed and I should wait for the mail until they have an answer. But that was a week ago now. In the chat I only get the answer that I should wait for mail.
Automatic translation:
Public
Public
2 years ago
Hello Kalisto007,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sol Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick,
was already verified on 04.07.
The profit comes from the weekly cashback.
On August 17th, I asked again in the chat if there was an update on my payout. I always get the answer that the payment provider has been contacted and I get an email as soon as the casino has a response. I got this answer on August 11th in the chat and on August 12th by mail. Apparently a technical error.
Automatic translation:
