Hello Heiko004!
Thank you for your message.
I have investigated the issue. The delay was due to the wrong transaction status, which was given by the payment provider and we didn't track your deposit. We've received confirmation of success after multiple requests and finally, the deposit in the amount of 20 EUR has arrived at your Casino's balance.
We apologize for any inconveniences you've faced. Henceforth, we will try to resolve such issues more quickly.
Thank you for understanding.
Have a good one,
Alex,
Casino Representative.
Hello Heiko004!
Thank you for your message.
I have investigated the issue. The delay was due to the wrong transaction status, which was given by the payment provider and we didn't track your deposit. We've received confirmation of success after multiple requests and finally, the deposit in the amount of 20 EUR has arrived at your Casino's balance.
We apologize for any inconveniences you've faced. Henceforth, we will try to resolve such issues more quickly.
Thank you for understanding.
Have a good one,
Alex,
Casino Representative.