The player from Brazil reported that only one of three deposits totaling 11,000 BRL had been acknowledged by the casino. The casino provided no timeframe for resolving the issue. After the player submitted receipts and relevant communication, the issue was resolved, and the credit was made to the player's account. We marked the complaint as 'resolved' in our system following the player's confirmation.
Sol Casino - Player’s deposits have been delayed.
Amount: 8,000 R$
Sol Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Sol Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 days ago
Public
Public
4 days ago
Translation
I made three deposits of 3000 BRL + 5000 BRL + 3000 BRL, but only the 3000 BRL deposit was acknowledged.
I have been complaining for 3 days, and the casino hasn't credited the 3000 BRL and 5000 BRL deposits. They also haven't given me a timeframe for resolving the issue.
The response is always that they are checking but with no solution timeframe.
Automatic translation:
Public
Public
4 days ago
Dear Ricobonito,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sol Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Please, could you clarify if you have tried contacting your payment processor regarding this issue?
- Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
3 days ago
Translation
The problem was solved today. They made the credit
Automatic translation:
Public
Public
2 days ago
Dear Ricobonito,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
