The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected this complaint as the funds have been played before we could intervene.
Slottica Casino - Player’s struggling to withdraw his winnings.
Amount: €300
Slottica Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.9
Slottica Casino has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Translation
I was able to pay into the casino with Sofortüberweisung and mastercard. Now that I wanted to withdraw via Mastercard, I received an email that this was not possible and that I need a perfectmoney or advcash account to withdraw. But I would like to receive the money using the conventional payout method. This could also be selected as an option until the payment was made
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3 years ago
Dear Mario,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Banks in some countries refuse to receive players’ funds from gambling establishments. Unfortunately, casinos are powerless in this.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
I verified myself, it took 6 days. I received an email that a payment to the mastercard was not possible and that I should register with advcash or perfectmoney. After almost 20 emails from all kinds of requests, what else I should submit, verify and send, the casino informed me today that a withdrawal with advcash was not possible and that I should use perfectmoney.
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3 years ago
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I have now gambled away the remaining credit and closed my account. It's by far the worst side I've ever played on, you just get held up
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3 years ago
Dear Mario,
Since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.
Sadly, there’s no other option for me just to reject this case as unjustified now. Thank you for your understanding.
I hope you won't come across a problem like this again.
