Slottica Casino - Player’s struggling to complete KYC account verification.

I have deposited in total 4k euro once I want to make withdrawal casino start making problems and always reject withdrawal. They always respond that ID is missing (sent many times) or bank refused transaction.

Dear Przemek,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise your country of residence? I have checked terms and conditions, and this is what I found:

"The Company does not allow to create an account and deposit money to the citizens from the following countries: United States, Spain, Ukraine, France, Netherlands and Italy."

I can see that you access our website from the IP address based in Netherlands. Could you please advise which country you have registered your account with? Have you used VPN (Virtual Private Network) to alter your location, when opening the account and playing? Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules.  I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello finally after big battle they have payed out win. Thank you.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Przemek for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.