Slottica Casino - Player’s dissatisfied with obligatory deposit wagering before withdrawing funds.

They don't let you get money, they give you thousands of excuses. And if you load your account with 100 the bet must be three times more than you deposit it, illogical. First they told me that they were rejecting the withdrawal because I had 2 accounts. And it's a lie I use only one that I have active. After that I have to bill 3 times what I deposited but they take the amount in euros of the billing they ask for even if your account is in pesos. Don't play, you will never get your money back

Dear Silvana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://slottica.com/en/rules:

"8.14.2. the funds must be withdrawn on the same payment system, which was used to make deposit at your account;

You need to have at least one successful deposit for the last 30 days before creating a withdrawal request.

If you haven't made a deposit for this period of time or you have started the game with a welcome no-deposit bonus, you have to make a deposit before creating the request and also to comply the terms for the bets amount. The minimum required amount of bets in games from the Live Dealers, Video Poker, Tables and Other sections is a triple deposit amount. Please pay attention that wager for your deposit is not counted if you make bets in Live Slots"

It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Yesterday they explained to me well in online support, they told me that I must earn 3 times what I deposited or that is the last deposit. I had billed it the same, I increased my bet, I won and they told me that I could draw, I already asked for 7000 I am still waiting for the deposit. Regarding the free bonuses and I don't use them because one day I used it, I won and when I wanted to get La Plata, they didn't let me because I had an active bonus, that's why I don't use bonuses. Now they explained everything to me, I entered the card with which I made the deposit and they told me that it was approved, I have to wait 3 days and ask me what situation is my deposit in. I'll wait and see if they really deposit it. It still has a lot of tax, now unfortunately I deposit $ 350 and they debit me $ 696.90 almost double and on top of that it costs me to get La Plata, you have to put a little more on the consumer side as well and understand that it is money and it makes you angry. Thank you for responding. I hope the casinos in Argentina will open soon. Because the online ones I cannot recommend the only good thing about slottica is that it accepts MasterCard and visa, debit and credit, the rest. They say they accept and then they don't give you the option

Thank you so much for keeping us updated. I will be waiting for your confirmation regarding received winnings.

Dear Silvana,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.