The player from Ireland had his winnings capped without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
Won on dog House over 1300 pond and 1194 then got taken from the balance and now they won't reply to any emails
Dear Jacine,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? If you have redeemed any promotional offer, please specify which one was it. You can forward its name or a specific link when replying.
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela