SlotsNBets Casino - Player’s struggling to complete the account verification.

I joined and made my first deposit of £25.

I wanted to withdraw £120 after playing but it wouldn't let me. I sent all verification documents but have no reply. I tried emailing several times but all emails bounced back. No one has contacted me.

Dear Matalie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? How many days ago you have requested a withdrawal and apply for the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi

I have not had any contact from the site at all. I provided all documents in order to speed up the withdrawal process but my issue is that I have had no contact at all and there seems to be no way of speaking to someone. All emails have bounced back, there is no live chat or contact number. I requested this withdrawal yesterday but I'm concerned as I have had no contact at all.

I fully understand your frustration, Matalie. I will set the timer for additional 3 days and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Matalie,

Have there been any developments since our last conversation?

Dear Matalie,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.