SlotsandCasino - Player’s withdrawal has been delayed.

According to their terms and conditions, they make BTC payout within 48 hrs or less. My payout has been authorized to send and has just been waiting. No one will send it or answer emails. Sept. 24 is when I requested payout and I am verified and I have made deposits to this casino plenty of times.

Dear Ra2377ven,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully? Have you received any funds previously or this was your first withdrawal request?

Do I understand correctly that the payment is still pending inside your account without being processed?

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Ra2377ven,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.