The player from Brazil was experiencing difficulty with the withdrawal process at a casino, claiming unnecessary bureaucracy and obstacles were in place to delay or negate customer's payments. Despite our attempts to gather more information to assist with his case, the player had not responded to our messages. Consequently, we were unable to investigate further and had no choice but to reject this complaint.
Slots Ventura Casino - Player struggling with complicated withdrawal procedure.
Amount: 6,000 R$
Slots Ventura Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.2
Slots Ventura Casino has a Safety Index of 3.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
the casino does not make withdrawals easy, they complicate the customer's life for many reasons, a fraudulent casino full of bureaucracy that is not necessary to increase the casino's earnings and not pay customers.
Public
Public
1 year ago
Dear luan1539,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Has your withdrawal request been pending for too long? Or are you not able to request a withdrawal at all?
I will be waiting for your reply patiently.
Best regards,
Kristina
