Slots of Vegas Casino - The player's withdrawal is delayed.

They said they approved and sent my payment but ive not received any payment.

Hello Me-kg,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Slots of Vegas Casino.

Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal? Is your account fully verified and if yes, since when? What payment method did you use to withdraw your balance?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

I requested the withdrawal on April 12 and they said it was sent on April 21. Yes my account has been fully verified since Apr 11 and it was a wire transfer.

Thank you Me-kg for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Me-kg,

I had a look at your case and am sorry to hear that you came across a problem with a delay of your payment. I will contact the casino and try my best to help you with the issue.

I'd like to invite the representative of Slots of Vegas Casino to join the conversation. Could you please share any information regarding what happened to Me-kg's withdrawal request?

Hey all,

Just confirming that the funds were indeed released to our 3rd party payment providers for disbursal as a wire payment on the 21st of April. As a general rule we are looking at 3-10 business days on delivery but it can indeed take a bit longer due to limitations on the part of the payment provider. It should come in fairly soon, let us know when it arrives Me-kg.

Best wishes,

Nick and Slots of Vegas

Hi Nick, thank you very much for the reply.

Dear Me-kg, as you can see, the Slots of Vegas Casino confirmed that the funds were sent to you but it may take some time till they reach your bank account. I hope you will soon get your payout.

Please, keep us updated about the issue.

Best regards,

Natalia

I have received the payout since the time of my last entry. Thank you Casino Guru for your assistance in the matter.

Dear Me-kg,

Thank you for using the Casino Guru complaint resolution center. I'm glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia