Slots of Vegas Casino - Player's withdrawal was denied due to a multiple accounts claim.

Made it through the playthrough almost so I wanted to verify my account in case of a withdrawal. First representative said I had used multiple chips in a row so I couldn't withdrawal funds. This was my first chip ever used. So I messaged back shortly after and told the new representative the situation and he comes back and says I'm right this is my first chip but I have multiple accounts so I can't withdrawal funds. So admitting the first representative was lying clearly. Then says he has a great bonus for me to deposit funds. Haha like I would actually donate my money after being robbed. I wouldn't recommend anybody to deposit funds on this site or any other sister site.

Dear deathtrap99999,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. According to the casino's Terms and Conditions regarding free no-deposit bonuses:

No Deposit Bonuses (Free Chips, Free Spins)

4.Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus.

Moreover, there is also a rule regarding multiple accounts:

Additional Terms Applicable to ALL Bonuses

1.Only players who have registered a Real Money Account are eligible to receive Promotions. Only one Real Money Account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any bonuses or winnings, and all withdrawals will be cancelled.

Could you please send me the screenshot of your bonus history?

Is there any possibility that someone from your household or using the same IP address has also created an account at this casino? Could you please advise if you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards

Veronika

Thank you for the screenshots. However, you have not responded to my questions:

• Could you please send me the screenshot of your bonus history, showing which bonuses you activated and when exactly?
• Is there any possibility that someone from your household or using the same IP address has also created an account at this casino? Could you please advise if you have passed the KYC verification?

Dear deathtrap99999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.