The player from the United States had requested a withdrawal via Bitcoin on 12/25/2023, which was still pending. Upon receiving the complaint, we had asked the player several questions to better understand the situation, including his withdrawal history, KYC verification status, and whether his winnings were accumulated with an active bonus. However, despite extending the response deadline by 7 days, the player did not respond to our queries. Consequently, we were unable to investigate further and had to reject the complaint.
Slots of Vegas Casino - Player's withdrawal via Bitcoin is delayed.
Amount: $125
Slots of Vegas Casino
Safety Index:Above averageSafety Index
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7.3
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
11 months ago
I requested a withdrawal on 12/25/2023 via BitCoin, and it still says the withdrawal is pending.
Public
Public
11 months ago
Dear nsper7,
Thank you very much for submitting your complaint. I am sorry to hear that you are facing an issue. To better understand the situation, would you please answer a few questions?
Have you successfully withdrawn any funds before?
Can you confirm that you have completed the KYC verification process?
Did you accumulate your winnings with or without an active bonus?
We will do our best to resolve this issue as soon as possible. Thank you in advance for your response.
Best regards
Veronika
