Slots of Vegas Casino - Player hasn't received his withdrawal.

Hello ok I have been trying to get someone to help me with my problem from the casino but they keep telling me or ending my live chat .. see I made all my deposits in bitcoin and they have what is called coindraw which you will receive your payment within 24hrs but my last deposit before I made the withdrawal had to be put in manually because I sent it to the bitcoin address they gave me and I never received it in my account when it was approved and confirmed from the casino so then that made it where I wasn't eligible for coindraw cause it said I didn't make 3 deposits in a certain time period and I made like ten or more deposits in a couple of days with them so talk to a manager and she said she would work on getting me it faster well she lied to me and now I was told I wouldn't receive it until next Monday ... which I should of received it the same day I made it because I should have been able to use coindraw can you please look into this

Dear gangsterlove0427,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you have not received a withdrawal? Could you please clarify when exactly you requested it? Have you made any successful withdrawals before?

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Sry I didn't get back to you sooner but I requested my withdrawal on the 21st of July .. well at first I tried to do it with coindraw cause it said fast and secure withdrawal but it said I wasn't eligible because I hadn't made three deposits within the time frame but let me assure you I made over ten in two days

All with bitcoin but the last one I made had to be manually added to my account because it was confirmed on my end and never added to my account so I had to contact them and they added it so that's why they said that I wasn't eligible for that so I requested it in bitcoin and I asked how long it would take they said 7 to 10 business days so I wanted to know why I couldn't get it sooner because I should be eligible for coindraw which says received your bitcoin payout within 24hrs but long story short they said its the system they can not change it so I wa speaking with vip manager her name was rhea and she told me that she would work on getting it faster to verify my ID and I did sent it in right away and then she said it was approved and it 7 to 10 business days now today the 28th of July I sent another message to chat asking about my withdrawal and they said they need to verify my account to move the withdrawal process further to go to cashier select withdrawal and it will say about verifying your account which it did when I did it on the 21st but not anymore cause it was verified already but there telling me it wasn't so I sent it via email they said they received it and it needs to be verified by the document department and after they verifies it it should be 7 to 10 business days the amount requested is $600 and yes it's my first withdrawal but it sounds like there giving me the run around also on the 21st when the first manager rhea I spoke to said it was approved I no longer seen it in my account but please help me and someone needs to do something about this casino and how they handle the withdrawal process because they receive my deposits or I don't get to play th e y don't have to wait a month for them to get money but trying to get money from them is a big deal please let me know what I need to do next thanks

I'm still waiting for my deposit which was approved on the 21st of July

Thank you for your reply, gangsterlove0427. I would like to emphasize we always give the casino two full weeks to process each payment. Even a few days more if your account has not yet been marked as verified.

I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience and please, let us know if there is anything new in the meantime.

OK thanks I was verified on the 21st and they approved my withdrawal the same day but I will kindly wait patiently for the casino to make things correct

I need help that keep giving can someone help us out please

Problem resolved payment sent but they shorted me $28 my withdrawal was for 600 I got 572 in bitcoin

Awesome news, gangsterlove0427. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.