HomeComplaintsSlots.lv Casino - The player's withdrawal is delayed.

Slots.lv Casino - The player's withdrawal is delayed.

Amount: $200

Slots.lv Casino
Safety Index:Below average
Submitted: 10 Jan 2023 | Case closed : 25 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's withdrawal is delayed for a day. The complaint was closed as the player stopped responding.

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1 year ago

My first withdrawal i received less than a hour. I played using a credit card. I was then told bitcoin would be faster and to use that. I did. I requested a withdrawal and it’s now been almost a day and they won’t give me my winnings. They keep telling me to wait. DO NOT TRUST THESE PEOPLE. THEY ARE A SCAM

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1 year ago

Hello derek1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots.lv Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino and what was it about?

Please note that we recommend to wait at least 14 days for a withdrawal to be processed.

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear derek1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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