Slots Garden Casino - Player’s withdrawals have been delayed.

I have 8 pending withdrawls the longest one going back to April 22nd for $900.50

along with several others more current than that but going back several months. I’m going on almost 4 months waiting for some of my withdrawls. I dump a lot of money into this casino and I’m a VIP player. This is ridiculous. I refuse to play more until some of my withdrawls are paid to me.

Dear kristena21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that your account has been fully verified in the past? Have you received any successful payments previously? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Do I understand correctly that all those withdrawals are winnings that originated from one deposit?

Thank you very much, kristena21, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello kristena21,

I'm Nick and I'll be assisting you from now on in your issue. I would like to ask Slots Garen Casino to join us and help us resolve the player's issue.

Hey all,

One of my agents will be reaching out to you kristena21 to confirm that your details for check payout are still valid in a few hours. Just reply to his email and once we have things in order I'll see what I can do to assist.

Best,

Nick and Slots Garden

Edit: I managed to locate a recent check detail confirmation you had submitted, already working on getting an approval for you.

-N

Hi Nick,

yes my account should be good and everything is up to date verified. I’ve been told before everything is up to date. But, nothing gets processed.

thanks

Dear kristena,

It looks like the casino is willing to cooperate so it should be only a matter of time until you will be able to process a withdrawal. Please let us know i there will be any update regaring the case or if the casino would let you know something.

Thank you. I’ll keep you posted.

Hi Nick (slots garden)

I see one check is processing for $641.00 for 4/22/21 withdrawal on 8/25.

I know policy is only one check a week up to $2,500. Since I’m so far behind in receiving my payments owed to me will the next check be started to process on Sept 1st since it’s over 4 months since I requested withdrawal? I hope I don’t need to keep going thru this trying to get payout on every check.

Thanks

Dear kristena,

I'm not sure how the terms might work in this situation as you've been waiting so long for the payments. I would find it fair to receive all the payments even though the 1 payment/week term. I would like to ask Slot Garden Casino to let us know how fast the full payment will be processed.

Yes because even the one payment up to $2,500 a week rule. I should have the next payment processing already at this point in time. I don’t want to keep dragging this out. I wonder how people get paid that win large amounts of money it must take years to get full payment it seems. I’m going on 4.5 months and still have 8 payments not received.

Hey all,

Just an update, the first approved withdrawal request was released to our 3rd party for payment as a physical check on the 29th of August, as a general rule we are looking at 3-10 business days on delivery. Once the courier has the check available Kristena21 you will receive an email with the relevant tracking information.

Make sure to deposit the check physically into your bank to the confirmed bank account on file with the casino.

Unfortunately there is a $2500 per payment maximum and you have selected physical check as your payout method (which is not the most expedient method on the best of days). Until the first check has cleared another cannot be issued.

Once the check payment has cleared with your bank please let me know and we can move forward with the next payment.

Best wishes,

Nick and Slots Garden

Dear kristena,

Unfortunately it looks like there won't be any other way to withdraw it faster. Maybe in the future you might consider a faster payment process like bank transfer or some wallet. As it seems the withdrawals will be paid out, even if slower, is there anything else we can assist you with regarding this case?

Okay yeah I wasn’t sure how to set up the wire transfer and was scared I might set it up wrong. I can still do that if it makes the process faster.

Dear kristena,

Will you wait and process the withdrawals with checks or will you try to withdraw the rest of the money though wire transfer? Please let us know about your next step and if the first withdrawal already arrived.

Hey all,

Most of the timeframes are identical with a wire withdrawal however it does eliminate the lag time waiting for the check to clear, which can be quite some time in some cases depending on your bank. The money just simply appears in your bank account.

Let me know if you would like to switch to wire withdrawal moving forward and I will have one of my team reach out to you to walk you through the process kristena21.

Best,

Nick and Slots Garden

Hello based on what Nick said from slot Garden the time is much the same just eliminates the waiting for check to clear. In my case with my bank the check is usually cleared in 3-4 days in the past. What I don’t get is why once Slot Garden processes the check it still takes almost a month to receive when it’s sent by 2 day fedex? They process it and it still sits longer.

so to answer casino guru question : No I’m still waiting for the check that was supposedly processed on 8/25/21. Two weeks ago. So I would assume it should arrive any day now but I haven’t even received the email with fedex tracking for it like I usually do.

Dear kristena,

I really hope it will arrive in the next few days. Withdrawing the rest of the money is up to you but in my opinion the bank transfer is a safer and faster way to get the money. Checks can still get lost in process even if it's not very common but can happen while if you give all your wire transfer details correctly, it is safer to track it aswell. As I mentioned, it's up to you which method you prefer. I'll be now setting the timer back to you and please let us know if the money would arrive within the next 7 days.

Regards,

Nick

Hello, It hasn’t arrived yet and going on almost a month since now the check was supposedly processed for payment. Almost 5 months since I put in for withdrawal. At this rate it honestly will take me a year to get my payments. August 25th is when the check was processed.

Dear SlotsGarden,

Is there any way to track the check which was sent to the player? Also, is there any way for the player to receive some kind of confirmation that it was really sent?

Nick they usually give a tracking number but I haven’t received anything which leads me to think it’s still just sitting there a month later.

Hey Kristena21,

Check your email, there should be tracking information available now.

Best,

Nick and Slots Garden

Nick (slot garden) I received the check for $616.01 for the April 22nd withdrawal and it’s cleared my account. Can you please process the next check/withdrawal from 4/24/21 for $2,000?

Thanks

Greetings Kristena21,

We can't move forward with the next payment until this one has fully cleared in your account. This can take from days to weeks depending on the bank.

Let me know once the check is cleared and I will take some action for you.

Best,

Nick and Slots Garden

Dear Kristena21,

Please do as the casino advises and let us know when you will cash in the check. Once you do, we will be closing the complaint as resolved. However, in case where the next withdrawal request through bank transfer wouldn't be processed, please let us know and we will reopen the complaint again.

Regards,

Nick

Hello,

I cashed the check last week and I confirmed today that it did indeed clear my account and it has. I called the bank directly.

please move forward with the next check please for the $2,000 as mentioned above.

thank you

Hey Kristena21,

Thanks so much for the confirmation, I'll see what can be done to move the next along for you.

Best,

Nick and Slots Garden

Dear Slots Garden,

Could you anyhow specify how many days would it take to process the payment? Would be great to close the complaint once the player received his full winnings even though the initial complaint was regarding the check.

Hey all,

Just an update, the next payment has been issued to our 3rd party by the casino and should be delivered in the next 3-10 business days. Watch for the email with tracking information Kristena21 and please be sure to deposit the check directly into the approved bank account. As before once the check is delivered, deposited, and cleared with the bank we can proceed with the next payment.

There is a significant amount still to go here, however if Kristena21 would like to close the complaint and deal with us directly I can have one of my agents reach out to her to facilitate that. She could open the complaint once again should she require to do so of course. Just let me know, I'm happy to assist either way.

Best wishes,

Nick and Slots Garden

Who would I deal with directly because before this my emails wouldn’t even get a response and my chats I was told it’s being processed when in fact they weren’t being processed. They just sat there.

I would need a direct line of communication with one person not a chat where I get different people getting no where.

thanks

Dear Slots Garden,

Can you please inform the player who and how is going to assist her?

Also Kristena21,

Could you please advise if you want to close the complaint or keep it on until you receive all your payments. But keep in mind that it may take longer time to get fully paid out and the complaint will need to be keep updated as well.

Greetings Kristena21,

My deputy manager Anabelle has reached out to you personally via email, you are now in very good hands. Just hit reply to her email and she will assure you are taken care of through the rest of your withdrawal process.

If you are satisfied with this as a resolution kindly let the casino.guru team know so they can mark the case as resolved.

Best wishes,

Nick and Slots Garden

Hello

i haven’t received a confirmation/tracking as of yet that check was actually sent so I will wait until I do.

Thanks

Dear kristena21,

Did you get in touch with the above mentioned Anabelle from the casino?

Yes I sent her an email yesterday. Still waiting for reply. Thanks

Okay I got the tracking email ! Yay!

Glad to hear that Kristena. Do you wish to close the complaint or wait until the money arrives? As it was sent and you have the tracking number, there isn't much else the casino or we can do.

I received the check yesterday. So you want to close this and if I have any other issues getting the rest of the 6 checks open another one?

Dear Kristena,

We can close it and reopen it later or if you wish, we can keep it open untill all the checks arrive.

Please keep it open until all checks arrive and everything is paid up since I’m still going on over 6 months for some payouts. 🤦‍♀️ Thanks

Dear Kristena,

In this case, I will put the timer on you until the checks arrive. I will extend it by 2 weeks and please let us know in case they would arrive.

Regards,

Nick

Hello

I received the check and it’s cleared my account please start processing the next payment from 5/4/21.

fthanks

Dear Kristena,

As you have still more withdrawal requests processed, I will set the timer for a longer period of time - 30 days, so we won't have to keep prolonging the complaint. Please let us know if any update would happen.

update:

Okay I received and cashed another check. Now on to the next one. I let Anabelle know at Slot Garden. 4 more checks to go! It’s been a long process.

Thank you for informing us. Will set the timer again for a longer period.

UPDATE:

We are getting by there 3 more checks to go.

Great news. It may be delayed now due to upcoming holidays. Keep us always updated.

Regards,

Nick

Dear Kristena,

We haven't hear from you in a while. Please note that we will be rejecting the complaint if we won't get any respond within the next 7 days.

Hello,

still waiting on the last check 🙂 Almost there!

It’s amazing! I finally received the last check 🙂 Only took 9 months for me to be paid out for everything 🤦‍♀️ Thanks for all your help.

Hello Kristena,

I'm glad to hear that all your checks arrived. We will be now closing the complaint as resolved. Feel free to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Regards,

Nick