Slots Garden Casino - Player's Withdrawal Method Denied, Casino Instructs Bank Change

please note that my first name is Vicki not Virginia & I'm in Kansas not Missouri!

Slots Garden owes me $2400 from 2 seperate w/draws!

I have several Live Chat Transcripts, my Transaction History & Gmails to submit to back up my claims & prove my w/draw requests are for legitimate wins!

KEY IMPORTANT DETAILS

DEC 01 - Deposited $30 via CapFed Visa Debit w/ SANTASMONTH Coupon & lost it all!

Recvd LOYALTY Chip of $18. Completed Playthrough & Requested MaxCO of $100 via BTC.

DEC 04 - Deposited $30 via CapFed Visa Debit w/ COMEBACK250 Coupon.

Completed Playthrough & Requested $875 Withdraw via BTC & payed back Bonus+Deposit=$75 making my Withdraw Request $800 & leaving a few $100 to continue playing on!

DEC 05 - Requested $2300 Withdraw via BTC.

DEC 17 - Canceled $800 Withdraw Requested DEC 04, Lost it All.

LAST TRANSACTION TO DATE.

During these 21 days since winning I have been told I cannot be paid via BTC because I didn't deposit w/ BTC & must send my Bank Details for a WIRE TRANSFER!

After days of refusing to give in to their request, which I did because a few years ago I had requested a Bank Transfer for a withdraw from Raging Bull & was denied it becuz my bank , CAPFED, supposedly didn't do International Wire Transfers(not true) & they tried forcing me to go Crypto if i wanted my $$ & my $$ ended up back in their bank & not mine! I sent them emails & Live Chat explaining that very situation to them & they still demanded I provide the details & my bank statement if i want my $$! I sent it ALL several times & yesterday I got an email & was told by Live Chat that CapFed isn't one they send Wire Transfers to & they now are DEMANDING I CHANGE BANKS or OPEN A 2ND ACCOUNT AT A BANK ON THEIR LIST if I want paid!

AIN'T HAPPENING, GURU!!!

Please help me either get it put back on the Visa I deposited with or in my BTC Wallet!!! I have spent a fortune at many of their sites & my wins are well-deserved & legit!! I will get you all my ammunition, but i really only know how to send it to your email! I'm not sure about using your Drop & Drag Method but i will try!!!

My 2 Withdraws are still sitting there in PENDING PHASE today!

Thank You so much for what you do!!! We need folks like you to protect us from these lying, cheating, theiving sites!!!

Please let me send my emails from SG to your email ! I have several & dont know how to get them to you any other way! I'm Sorry!!!

PS. VIRGINIA IS MY DECEASED MOTHER! I AM VICKI LEINACKER & AM FROM TOPEKA, KANSAS!

OH MY GOODNESS! I PUT SOME DOCUMENTS I HAVE FOR YOU IN "SECURED FOLDER" & I CAN'T FIND IT USING THE MEDIA OPTION!!! I'M NOT SURE WHAT TO DO! CAN YOU PLEASE GIVE ME DIRECTION?

Hello ugovjolol,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots Garden Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is there any other available withdrawal method you could use? When was the last time you spoke to the casino and what was it about?

Please note that the player has to follow the casino's payment method and has to chose from the available ones.

Looking forward to your answer.

Regards,

Nick

Dear Nick,

Seeing your communication is a big stress-reliever for me! Thank You! But, until I figure out how to get my docs to you, I'm still gasping for air! I tapped on the paperclip above, hoping that to be the answer, but to no aŕvail! It seems to be a "dead icon" & doesn't allow me any action upon tapping it!

I did, however, send a Transcript from my dealing w/ SG Live Chat last night, that pretty much tells the whole story, from start to present, to tomas.k, of Casino Guru, in hopes he would further it on to you for me! Can I go through tomas.k's email address to send you my many supporting documentation I have for my case & the docs i shall collect going forward, or is there another address you can give me?

Of course, I would first kindly ask tomas.k if he minds, before flooding his email w/ it all, if you give me the go-ahead!

To answer your ?s, tho, I can tell you my account is most definitely verified! As for the date of verification, I really can't answer to that, for I am not sure how to find that out, but will engage w/ SG Live Chat here directly, to see if I can provide that for you!

As for options made available to me for Withdraw, from the casinos standpoint, they were BTC, WIRE TRANSFER & BANK CHECK! I have the pefrect ss, obtained from their website that locks that in as fact! OOH! NICK! This very second, I just got a pop-up from Coinbase telling me I just received '$99.93 in BTC, so there's my $100 claim in my wallet! Doesn't that right there pave the way for me to receive my $2300 in the same manner??? You so need to get your eyes on that Live Chat transcript I just sent tomas.k earlier! I doubt you'll have many more ?s for me upon reading it! Everything you need to know is in there! I PROMISE!!!

I will keep my eyes on my inbox for all further communications from you guys & Slots Garden until resolved! This is so awesome! I'm starting to get excited, now! TY, TY, TY for your support! Let me know immediately if you get that from tomas.k, if you would!

Vicki L (ugovjolol)

Why does my response have a "EDIT RESPONSE" Prompt lit up & no "SUBMIT" Prompt as this one does! Please tell me you got that!

All 2017 words of it!!!

I received $100 withdraw requested on DEC 01, 2023!

Tried sending Live Chat Transcripts the same way I sent my Coinbase Attachment but they didn't process to this page!!

hi Nick! This is their message to me re: $2300 w/draw requested on 12/05! They won't tell me Method of Payment, only that its gonna be another couple weeks! They should've combined the 2, of course, but since they sent my $100 via BTC, shouldn't that pave the way for my $2300 to be paid via BTC???

Thank you ugovjolol for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello ugovjolol,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Slots Garden Casino to join the conversation and participate in the resolution of this complaint.

Dear Slots Garden Casino,

Could you please give me an update on the payment status? Can you also let me know when the remaining 2,300 USD will be transferred to the player's BTC wallet?

Thank you.

Kind regards,

Tomas

Casino.Guru

Hi Tomas!

I have still heard nothing more since the Dec 22 email, notifying me that it had been approved! I have emailed them twice since w/ no reply & I stay current w/ Live Chat on a daily basis, whom, thus far, has had no new news!

Thank You So Much, Tomas!

May 2024 be good to you & yours!

Hi Tomas! Thought I should add this to my complaint! I'm not sure, if it's due to my winning or because THE GURU got involved, but I have now been stripped of my VIP Status at every one of this groups' casinos! I lost all my Daily Free Spins I had coming, from recent deposits i made, Had all the Good Promos w/ High Match %s & No Rules taken off my pages, & even lost all the Monthly & Weekly Cashback, I was looking forward to, from several of their sites! At MY Dreams Casino, I was one-day in on a 6-part, 5-day(111 free spins a day) WELCOME coupon, they offered for shutting down DREAMS Casino & opening back up as MY DREAMS Casino, & was denied the 4 days of spins i had coming! I won on the 1st day of spins & have a Withdraw Request in for the MAX CO of $111 & have a feeling I'm gonna be back here, submittin' my 2nd Complaint, when they more than likely deny it!

Thought all this wrong-doing should be made public, for the sake of all my fellow on-line spinners, in hopes of saving a few some disappointment, anger & $$!

Thanks, Casino Guru, for the platform! I'll be updating as things happen! OR don't happen!

Ugovjolol

Greetings all,

Apologies for the delay, I have been out of the office for the holiday. The first portion was released via Bitcoin on the 22nd of January, I have escalated the 2nd and final portion of the withdrawal for express payment and we should hopefully see some movement shortly, let us know when that comes in ugovjolol.

Best wishes,

Nick and Slots Garden

HEY TOMAS!!!

LOOKIE HERE!!! SLOTS GARDEN PAYED ME TODAY!!! YEP!

It's another "W" in my "WIN" COLUMN & another "R" in your "RESOLVED"!

YAH-HOOZIE TO ME & YOU-ZIE!

TY, TY, TY, GURU!

YOU GUYS ARE ROCKSTARS!!!

(If ever in Topeka, KS, ............... BEERS ON ME!!!!!!!!)

VICKI L

TO SLOTS GARDEN - I'd be proclaming that "Today is a good day to play in the garden!" & do just that, if only my VIP STATUS hadn't been DOWNGRADED!!!(for whatever reason)

NO BEER TAB FOR YOU!!!

After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, ugovjolol, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Tomas

Casino.Guru