Slots Garden Casino - Player's withdrawal has been delayed.

On July 31st at midnight I cashed out for 900 dollars for Bitcoin. I was told in 7 business days it would be approved. It has been 9 business days now without a single message from them regarding the withdrawal. I really liked this site but even the customer support just gives you the run around. "We will expedite the issue to the people that payout the money" but what’s the point of having a 7 business day approval if you don’t adhere to it? This casino just seems very fishy. If you want to wait 3 years to MAYBE get your money back then I’d say slots garden is your place… I will be taking my business anywhere else regardless of if I ever receive my money or not. Would not recommend this site to anyone.

Dear sz6bmd9zbm,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hi, It has been 14 days now without a single message from them.

Thank you for your reply, sz6bmd9zbm. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

First time withdrawal on this site. I passed my verifications. All documents verified. I used a bonus and I completed the play through and they took out 100 dollars from my cashout to makeup for the bonus amount. 15 days now without any response from them.

18 days now without a word.

I’ll say this - f**k this site and f**k you scam artists. No one should ever trust Slots garden or casino guru for even recommending this site. 20 days with zero response. Cancelled my withdraw and threw the money away because there’s no point. Absolute garbage website with zero help from slot "guru".

Alright. First of all, we never recommended this website, if you actually took your time to read our review, you would know that we gave this casino a "below average" 6.4/10 safety index. Not sure how about you, but to me personally "below average" doesn't sound safe enough to invest my hard-earned money.

You must understand that we review all casinos - good or bad so that players can be informed about all the pros and cons of each website and we do not take responsibility for the casinos chosen by players. I am sure you are well aware that we didn't force you to create an account here.

Furthermore, I have to warn you that this kind of language won’t be tolerated, and one more attempt to verbally attack or intimidate any Casino.Guru professionals or other involved parties will lead to your profile being permanently blocked on our website. We are here to help players and have zero tolerance for such behavior.

Please, let me know how you wish to proceed.

Dear sz6bmd9zbm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Oh yeah I still think slotsgarden is a scam. Just want to keep that out there for others to see. Waited 20 business days without a response. Threw the money away and banned myself from their scam casino.

Sadly, since you have played/lost your winnings and closed your account, I’m afraid, there is not much more we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.