Sloto Stars Casino - Player’s withdrawal has been delayed.

I won $375 on Thursday I sent in my ID the front and back of it and then I had to keep sending them proof of my address on they wanted a bill even though my address is on my ID and I sent them my dog's license that wasn't sufficient enough I sent them my insurance card that wasn't sufficient enough I had to find another bill from like my makeup just so they would approve my I don't know paperwork I guess I could say today is now Sunday I still have not received my money I was told and I have it on the transcripts that I would get my money by tomorrow right now I wrote them back to find out what was going on what time that they would release my money tomorrow and this guy tells me it's going to take another 24 to 48 damn hours! I went to Bitestarz and cashed out more than $375 and I didn't have to pay a fee or did I have to wait days. I got my $ in less than 5 mins. This sloto starts is a damn joke. They don't have the $ to cash you out so they make up this crap it's a damn scam it say in front page cash out 2 to 24 hours NO WHERE DOES IT SAY AFTER THEY MAKE YOU JUMP THRU HOOP AND ALL THIS OTHER BS. OH AND SATURDAY AND SUNDAYS DO NOT COUNT. SO IVE BEEN WAITING SINCE THURSDAY 4 DAMN DAYS FOR $375. AND NOW IM NOT GONNA GET IT FOR 24 TO 48 MORE HOURS AFTER IVE BEEN PROCESSED WHAT THE HELL DO THEY HAVE TO BE PROCESSED? THEY GOT MY ID AND MAIL ALREADY. DO NOT PLAY AT. THIS PLACE IF YOU PLAN ON GETTING YOUR WINNINGS! GO TO BITESTARZ !

Dear whisperlewalski, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please clarify when exactly you requested the withdrawal? Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards, 

Kristina

Dear whisperlewalski,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.