The player from Thuringia had been waiting for three weeks for his withdrawal requests of €500 each, totaling €1,500, after winning €6,000. Following a single €500 payout, he continued to receive only standard responses without any resolution. The issue was resolved when the player confirmed that the money had been transferred.
Slotexo Casino - Player’s withdrawals are delayed.
Amount: €5,500
Slotexo Casino
Safety Index:Above averageSafety Index
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7.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Translation
Hello,
I had a winnings of €6,000 and was once paid out €500. Since March 21, 2025, I've requested three withdrawals of €500, but unfortunately, nothing has been paid out, and I'm always fobbed off with standard messages.
Automatic translation:
Public
Public
1 month ago
Dear Zippex83,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal of your funds. To better understand your situation, could you please provide the following information:
- Could you please specify if you passed the full KYC verification?
- Did you accumulate your winnings with or without a bonus?
- Have you received any specific messages or reasons from the casino regarding the delay in your withdrawals?
- What types of games did you play?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.
The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.
Stay cautious, and if you have any doubts, please reach out to us directly.
Public
Public
1 month ago
Translation
Hello,
1. Verification is not required is displayed
2. Winnings were in real money with Non Sticky Bonus
3. The casino only ever informs you that the payout is delayed
4. Only slots were played
Automatic translation:
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Public
1 month ago
Translation
The money was transferred today, and the complaint can be closed. Thank you.
Automatic translation:
Public
Public
1 month ago
Dear Zippex83,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
