Binobet Casino - Player’s withdrawal has been delayed.

I requested a withdrawal of €3.996 from BinoBet on April 9th, 2025 via Nodapay (bank transfer). As of today (April 16th), the status is still "pending", despite several follow-ups via email and Trustpilot.

They responded with generic excuses about "procedures" and "it will take time", but provided no reason, no confirmation, and definitely no money.

I’m a content creator with a large online audience on Twitch and YouTube. If this issue isn’t resolved, I will publicly report this case as an example of unlicensed platforms delaying payouts on purpose.

Attached are:

Screenshot of the pending status (last updated April 15th)

Screenshot of their email reply

Link to my public Trustpilot review

My BinoBet email: cr****@hotmail.com

Amount: €3.996

Date requested: April 9, 2025

Payment method: Nodapay (Bank Transfer)

Dear 19CHAOS03,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi Nick,

Thanks for taking the case.

Just a quick clarification.. I realized my original complaint text was copied from a review I posted on Trustpilot. Apologies if that caused any confusion.

To confirm: I requested a withdrawal of €3,996 on April 9th, and it’s still stuck on "pending." Support only replies with generic excuses like "please wait" but nothing is actually progressing.

I’ve uploaded screenshots as proof, and I’m happy to provide anything else you may need. I really appreciate your help on this.

Best regards,

Resit A****

Hey Nick,

can close.. they pay today.

best regards

resit

Dear 19CHAOS03,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

Best regards,

Nick Bacon

Casino.Guru