Sloto Stars Casino - Player’s winnings reduced due to typographical error.

I received a free $30 chip with a $1,000 max cash out. Today I called to ask about my withdrawal and they said I will only get $100 they made a typographical error on the email I received. They said they sent another email with $100 max cash out. I didn't see that email. 1 won $1200 so now I'm being told I will only get $100 for their mistakes made in the email. Why should I suffer the loss for their mistake. Attached is the email

Hello Sha000,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sloto Stars Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you use exactly - did it have a concrete name? When was the last time you spoke to the casino and what was it about?

Please note that the casino has a specific term for the $30 chip: https://slotostars.com/casino/terms-and-conditions

Be advised that terms always prevails any e-mail or live chat information as they are the official rules of the casino as other sources may be incorrect.

Looking forward to your answer.

Regards,

Nick

No bo us code just a $30 free chip

My account is verified. Spoke to them yesterday, they said I will get the $100 today or tomorrow. If the rules Trump the email they sent me then just close my complaint out. It's just not right tho. Thanks

Hello Sha000,

Do I understand it correctly that we can close the complaint? Don't you want to wait out the payment from the casino?

If you think I can get what I'm owed sure leave it open. They sent 100 not 1,000

Hello Sha000,

The maximum allowed win should be definitely paid out if there were no breach of bonus terms. Can you please advise since when is the payment pending?

Dear Sha000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

That is correct due to their typographical error and despite me winning $1,200 they only paid me $100.00. The error was on the casino and I took the lose for their mistake.

Hello Sha000,

As stated above, the terms prevail over any e-mail sent so the maximum allowed win was $100. As you claim that the casino paid out that money, we must consider the complaint as closed.

Is there anything else we could assist you with?

Dear Sha000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Close it. But the payers have no leg to stand on when the casinos make errors, but let a player make an error and they snatch your money out from under you.

Thanks

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.