The player from Alabama had received a $30 free chip with a $1,000 max cash out but was later informed that, due to a typographical error, they would only receive $100. Despite winning $1,200, the player was told they were entitled to just $100. It was confirmed that the casino's terms prevailed over any email communication, and since the player received the $100 payout as per the corrected terms, the complaint was closed. The player expressed dissatisfaction with the casino's handling of errors but accepted the resolution.
Sloto Stars Casino - Player’s winnings reduced due to typographical error.
Amount: $1,000
Sloto Stars Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 months ago
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3 months ago
I received a free $30 chip with a $1,000 max cash out. Today I called to ask about my withdrawal and they said I will only get $100 they made a typographical error on the email I received. They said they sent another email with $100 max cash out. I didn't see that email. 1 won $1200 so now I'm being told I will only get $100 for their mistakes made in the email. Why should I suffer the loss for their mistake. Attached is the email
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3 months ago
Hello Sha000,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sloto Stars Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you use exactly - did it have a concrete name? When was the last time you spoke to the casino and what was it about?
Please note that the casino has a specific term for the $30 chip: https://slotostars.com/casino/terms-and-conditions
Be advised that terms always prevails any e-mail or live chat information as they are the official rules of the casino as other sources may be incorrect.
Looking forward to your answer.
Regards,
Nick
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3 months ago
No bo us code just a $30 free chip
My account is verified. Spoke to them yesterday, they said I will get the $100 today or tomorrow. If the rules Trump the email they sent me then just close my complaint out. It's just not right tho. Thanks
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3 months ago
Hello Sha000,
Do I understand it correctly that we can close the complaint? Don't you want to wait out the payment from the casino?
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3 months ago
If you think I can get what I'm owed sure leave it open. They sent 100 not 1,000
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2 months ago
Hello Sha000,
The maximum allowed win should be definitely paid out if there were no breach of bonus terms. Can you please advise since when is the payment pending?
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2 months ago
Dear Sha000,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
That is correct due to their typographical error and despite me winning $1,200 they only paid me $100.00. The error was on the casino and I took the lose for their mistake.
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2 months ago
Hello Sha000,
As stated above, the terms prevail over any e-mail sent so the maximum allowed win was $100. As you claim that the casino paid out that money, we must consider the complaint as closed.
Is there anything else we could assist you with?
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2 months ago
Dear Sha000,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
