Sloto'Cash Casino - Player’s winnings have been voided.

sloto cash has removed my winnings of 15000 dollars and their reason was that I had won on a bonus by deposit even knowledge that I had played through the amount.

Dear Sadegh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you activated any promotional offer when depositing funds into your account? Is your account still accessible or it has been blocked?

If there’s any relevant communication, please forward it along with your cashier and bonus histories to petronela.k@casino.guru.

I realize that it might seem like a lot of queries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

it was some weekend bonus. I have been all the way up to 140,000 dollars and I know through the game the amount I do not know how many times. Their reason was that you only had to withdraw 500dollars on this bonus therefore sloto cash deleted the 15000 dollars and left 500 dollars and they exchanged 100 Camp points us

Account is still open

Det er hva de har sendt da de annullerede min udbetaling

Payout of $2,500.00 via Neteller denied, max payout from bonus 100WKNDWISHES = $500.00 incl. fee, removed $XXX in accordance with this max cashout rule. Email sent.

Dear Sadegh,

Thank you for your patience as you await your payout to be processed.

However, this payout was denied as the maximum cash out from your bonus 100WKNDWISHES = $500.00 incl. fee. We have deducted the exceeding funds.

Kindly re-submit your request and we will be sure to process this payout in due course.

We have credited your comp points in the amount of $100.00 back to your player account. 

Should you require any further information or assistance, please feel free to contact us.

Yours sincerely,

Emma

Slotocash Financial Services

And And here's a picture of how tall I am

Immediately I can find discard history or bonus history

Dear Sadegh,

I have checked general bonus terms and conditions, and this is what I found https://www.slotocash.im/en/terms-conditions/general-bonus-terms:

"Please note that any no deposit credits including: Loyalty bonuses or inconvenience bonuses granted by our customer service, tournament prizes, manager compensation bonus, birthday bonus or any other type of no deposit bonus (unless otherwise specified) will have a maximum cash out of 5x the bonus given e.g. $100 credit; max cash out = $500 (No exceptions will be done if a Random Jackpot is hit)"

Could you please advise if you have deposited any funds into your account or it has been No Deposit/free bonus that you accumulated your winnings with? Thank you in advance. 

I have deposited / paid in

Could you please forward any relevant communication along with your cashier and bonus histories to petronela.k@casino.guru? Thank you very much.

Dear Sadegh,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.