The player from North Dakota had complained about an issue with a Bitcoin withdrawal. After unintentionally hitting the max bet and making an additional deposit with a coupon, the previously scheduled withdrawal had been deducted. We had attempted to clarify the situation with the player and asked for additional information to better understand the issue. However, the player did not respond to our inquiries. As a result, we could not proceed with further investigation and had to dismiss the complaint.
Sloto Cash Casino - Player's scheduled bitcoin withdrawal cancelled.
Amount: $600
Sloto Cash Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
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5 months ago
Had a bitcoin withdrawal scheduled and hit max be by accident and used the 300 I still had in a hurry so made another deposit with coupon and they used it to STEAL the already scheduled btc withdrawal. REAL BUNCH OF CROOKS!!!
11/16/2023 04:42 AMMiscellaneous Rule Deduction Withdrawal Approved!-$575.1311/16/2023 04:42 AMMiscellaneous Rule Deduction Withdrawal Requested-$575.1311/16/2023 04:41 AMDF-BitCoins Withdrawal Declined$600.00
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5 months ago
Dear natennd,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sloto Cash Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please specify if you breached the max bet while playing with the first or the second bonus?
- Did the casino provide any explanation regarding the confiscation of your winnings?
- If there is any communication between you and the casino regarding the issue, please forward it to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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5 months ago
Dear natennd,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
Please reply to the complaint thread directly or send me the response to my questions to my email at tomas@casino.guru
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4 months ago
Regrettably, the player has not responded to our messages and inquiries. Therefore, we cannot proceed with further investigation and have no alternative but to dismiss this complaint. The player can reopen this complaint after submitting the requested information to tomas@casino.guru
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