The player from Brazil made a successful deposit at Slot Planet and won a game. They encountered a delay during the proof of residence verification and their withdrawal request has been pending for 48 hours. After a complaint to the support team, their account was closed.
Slot Planet Casino - Player’s account closed after withdrawal delay.
Amount: 900 R$
Slot Planet Casino
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9.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good evening!!
I made a deposit at SLOT PLANET without any issues, then I went to play Aviator. I won and tried to withdraw my winnings but it took a while for my proof of residence to be accepted. Now, my withdrawal request has been pending for 48 hours. I complained to their support team and asked for my money but they ended up closing my account. I'm struggling to resolve this issue, can anyone help me?
Automatic translation:
Public
Public
1 year ago
Hello barbeeeirotiano,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot Planet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they explain the account closure?
Looking forward to your answer.
Regards,
Nick
Public
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1 year ago
Translation
Every day I talk to them at support. My account is new, it must have been two weeks old, my earnings were real money.
they said my account was closed because I said "I want my money". Then now that I contact them they say who my account is warning my account and there is no prediction of when it will return that I will send me an answer by email.
Edited
Automatic translation:
Public
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1 year ago
Hello barbeeeirotiano,
Did you ever receive any confirmation of the successful verification? Since when exactly is your account closed? Could you please forward any kind of communication between you and the casino to nikolas.b@casino.guru?
Please keep in mind that verification process along with withdrawal process may take up to 14 days and it is a common procedure that the casino block the player's account until the verification is fully processed.
Regards,
Nick
