Slot Madness Casino - The player's winnings were confiscated.

I won on a no rules coupon that had no maximum cashout. But when i tried to withdraw it had a 2000 maximum cashout on Coindraw for the month.

The rest i put in for bitcoin then after a week and still nothing they took my winnings because i played roulette with the funds i won. How are they able to keep my winnings that were from a jackpot? This is so unfair they dont follow the no max coupon but enforce rules to a coupon that was done and a withdrawal was completed from? I thought that i was able to play after the withdraw was completed? They broke the contract first by putting a maximum withdrawal limit on a no max coupon didn't they? Please help that is alot of money for them to steal from me.....please...i beg you to help....

Ps they used three or four different reasons why first they said i was playing from free daily spins then it was mixing funds then they said that i played non-allowed games ? How is it they just keep coming up with violations untill they have one they rhink sticks?

Also im not in Utah it wont let.me change it im in California

Hello Mikeydee707,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot Madness Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How much exactly is your balance for withdrawal? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

1. Hello Nick thank you for your time and for accepting the case.
2. To answer your questions yes my account was already verified for almost a year I signed up with inclave and i was verified through the network of casinos they represent. I am including a few screenshots of my account in valid state. And o
   ne of the first communications betewwn them and I. It was in july last year.
3. As for the amount in question that is a total of $12,572.09.
4. The last time i spoke with them was the day it happened. It was about them being unfair in their actions. And how i felt that they were stealing from me. I will include a copy of the one that i was able to get to download. After then they were all quite rude and many of them hung up on me before i could even say anything. I refrained from usuing threatening or curse words though i was a bit upset during the conversations.

I just wanted to add that a withdrawal was finalized and they said that all the money that was won is still under the rules of the coupon.

So my question is this if you win and dont want to withdraw everything then no matter what the rest of the money still has to be played as if it was under the coupon rules? That doesn't seem to be very fair if you think about it... because i could of used a different coupon at anytime it wasn't showing that the coupon ir any rules were still in effect?

I just cant seem to catch a break everyone wants to kick me when im down it sucks my friend.

Hello Mikeydee707,

As long as the bonus was finished (finished wagering), the money should count as real money not as bonus balance. If you did have any unfinished wagering, it is considered as bonus balance.

Can you please clarify if you did have any ongoing (unfinished) bonus?

No sir i had Finished the playthrough and had already cashed out the maximum allowed forthe month...(even though i was using a no ruleswith no max cashout coupon).

It had alread been over a week and they had not even looked at my withdrawls that were waiting for the whole week. So i then canceled a withdrawal a d played with it and started to win almost another 12 thousand dollars that is when they took the funds and said i played a restricted game? So how is thatfairto do that? If i had already finished all their requirements and made a successful withdrawal how is the rest of the funds still under the no rules coupons rules? And what they never are not under those rules? It doesn't seem fair to me ?

Usually if a game is restricted it says that when you try to play it . It will say game is restricted due to coupon requirements? It didn't say that and in fact i could have used another coupon if i had wanted to do so. So again how is that fair?

Hello Mikeydee707,

We would love to see all the casinos to prevent the players from playing restricted games but it is not always the case. As we will require more details from the casino regarding your betting and wagering, your complaint will be now forwarded to my colleague Matej (matej@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you for all of your help so far Nick i really do appreciate it. Have a blessed day my friend.

Hello Mikeydee707,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

Greetings all,

This is being reviewed on our end, thanks so much for your patience and understanding.

Best wishes,

Nick and Slot Madness

The amount in question isn't 75 mbtc that is only 2074 usd? The amount in question is 12,572.09 usd can you put the correct amount please ?

Greetings all,

Apologies for the delay, this is still under review.

Best wishes,

Nick and Slot Madness

And this is what they do take as long as possible to respond to anything.

Oh and by the way all the casinos connected to them all reduced my vip level from 4 to 1 then one week ago they took away my rankings all together and i am now not allowed to use any bonuses at all. Also they took away the daily spins my rewards club and the weekly and monthly cash back all without warnings or notice of why? And when i ask they refuse to tell me or tell me what class of player i am being grouped with? It feels as if they are putting a derogatory note on my file or something because when the representatives start to help me they are all nice and professional but upon checking my account they all come back to the chat with an attitude towards me and being extremely rude?..why? Because im not taking it laying down this time?....

So the real question is this i was playing a no rules coupon with no max cashout so when I withdrew the 2000 that should have been the end of that transaction. How can the rest of what i won still be under rules of a coupon? If thats all i wanted to withdraw the rest of my winningd should have been mine to do what i pleased with correct?

I mean if i wanted to play more on those funds i should have been able to play whatever i wanted the playthrough was completed the withdrawal was completed. The money i won was mine or it should have been with no more restrictions on games. How can they take my money after i was done jumping through all their hoops and completed the withdrawal they make it seem like you can never play roulette at all? I mean when are you winnings actually yours? Am i right or not please let me know?

It just doesn't make sense that the rest of the money in my accout can and would still have rules attached to it do their rules never actually end? It was a no rules coupon again i say NO RULES COUPON

Hello Mikeydee707,

I understand your frustration with the whole situation. I want to ask you to wait a bit longer before the casino can adequately investigate what happened. All that you wrote make sense to me. However, I would like to wait for the casino's investigation because the problem could also be elsewhere.

Were you able to adjust the amount in question?

It is $12,572.09 USD not the 75 mbtc?

Greetings all,

Please understand that according to the terms and conditions of the casino and the terms and conditions of the bonus itself the casino was well within it's rights to remove the funds in question. We are still in internal dialogue on the subject I just thought it best to explain that it's not a simple issue here. I can only apologize once again for the delay and thank all involved for their patience in the matter.

Best wishes,

Nick and Slot Madness

Well within their rights to remove the funds? So when is it that a players winnings are actually theirs? I completed the playthrough, and completed a withdrawal so when is it exactly that im allowed to use my winnings to do as i want? Never it seems like? I mean how are you going to say that all of what i won is under the rules of anything? If i withdrew all i wanted to withdraw and the playthrough was completed, then why cant i play the games i want to? It was a no rules coupon that was in play Unless i really didn't actually win anything is what you are saying? Because you are putting rules on all the funds i won even after i completed all of your requirements? When they were completed i shouldn't have had any rules attached to my winnings after the point that all the requirements were finished? It doesn't make sense that you are continuing to have rules attached to my winnings so what i was supposed to wait for you to get around to look at my withdraw request it had already been a week since i had made my withdrawal and ypu had a 2000 limitfor the month when I was using a no rules with no max cash out coupon?

So again i ask when is it that a player s winnings is theirs? I thought that the coupon was over after i compled the playthrough and then withdrew from my winnings im pretty sure that the coupon was over. So how is there rules attached to the rest of my winnings? The rules are forever is what you are saying and it is unfair to continue putting rules on the funds?

Again a terms were completed and you are just attaching rules when there should not have been rules attached where does it say that all.money won it under the rules of a coupon forever? Show that part to me please? It doesn't make sense what they are saying? All money won while a coupon is in play are subject to the terms of the coupon forever? Because it would have let me use another coupon if i had desired to do so so how can the previous terms still hang over the rest of my winnings? What am i supposed to cash out all of the funds in my account that is the only way to end the terms of a coupon? That doesn't seem fair or right?

Besides how are they not guilty of violation of the terms they had a maximum cashout limit of 2000 for the month when it was a no rules with no max cashout limit coupon that was used? Its not right i followed all there rules the whole time and they violated the rules of the no max cashout? And i was a week later that i played the supposedly restricted game that shouldn't have been restricted anymore?

Please tell me the amount was corrected from the 75mbtc to the 12572.09 that was the criggt amount?

Dear Mikeydee707,

I completely understand how you feel, and I want to ask you to be patient at this stage. We don't know what the casino is investigating, and the best would be to wait until they finalize the investigation/internal dialogue.

So what happens when this is all done if they are in the wrong? Will they pay me or what happens?

This issue has been resolved thank you nick and casino gurus for all the hard work you have done on my behalf

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hey all,

As Mikeydee707 said the situation has been resolved.

Best wishes,

Nick and Slot Madness

After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, Mikeydee707, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Matej

Casino.Guru