Slot Madness Casino - Player struggles to withdraw winnings.

Met the playthrough bonus and they still won't allow me to withdraw without making a crypto deposit for verification. They offer a check payout method but the option is nowhere to be found on website.

Dear mayavirupa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you made any successful deposits and withdrawals before? Could you please advise which bonus you activated? If possible, please post here a link or promo code to the bonus offer you played with.

Thank you in advance for your reply.

Best regards,

Kristina

Thank you for your reply, mayavirupa. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I have not made any deposits and/or withdraws before. The attached image above is the bonus code I activated which was a no deposit bonus with a playthrough amount which I successfully obtained for eligible withdrawal.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I ended up making a crypto deposit of 10 dollars.

I hope to receive my payout in a few days!

Now my withdrawal request was canceled and not by me.

I see that the casino informed you that your winnings were confiscated because you played with two no-deposit bonuses without making a deposit in between. I am afraid that if that is the case, the casino confiscated your winnings in compliance with their bonus T&Cs:

"4. Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus."

The vast majority of online casinos prohibit players from claiming multiple free chips consecutively, and there is not much we can do about it. Please, let me know if there is anything else we could help you with, or if I have overlooked something, but if you indeed breached this term, I will be forced to close this complaint. Thank you for your understanding.

Dear mayavirupa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.