Slot Madness Casino - Player's withdrawal request is delayed.

Request withdrawal on 11/1. After sending all documents they said they can't wire transfer to my bank. They won't allow withdrawal via Bitcoin. So how can I withdraw my money? They said use another bank. But I only have one bank. My bank can receive international wire transfer. And all bank info is submitted. They seems to make it harder for you and won't let you know what's wrong until 10 days waiting period end and they come up with new excuse and the 10 days cycle start again. This is ridiculous.

Dear kikudesign,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are facing with withdrawing your funds from the casino.

To better understand your situation and assist you in resolving the issue, I would appreciate some additional details:

• Withdrawal Request: You mentioned requesting a withdrawal on 1st November 2024. Could you confirm if you received any updates from the casino about why they cannot process your withdrawal to your bank account? Was there any specific reason they gave for not being able to use your current bank for the transfer?
• Bitcoin Withdrawal: You also mentioned that they won’t allow you to withdraw via Bitcoin. Could you confirm if this option was available when you first requested the withdrawal, or if it was only recently disabled?
• Alternative Bank Account: The casino suggested using another bank for the withdrawal. Could you confirm if you have any other accounts or if the casino is asking for a specific type of account? Additionally, have you asked the casino for clarification on why they insist on using another bank when your current one supports international transfers?
• Communication: You noted that the casino takes a long time to respond and provides new excuses after each waiting period. Do you have any correspondence or updates from the casino that you could forward to petronela.k@casino.guru? This will help us better understand the casino's responses and assist with your case.

Your cooperation is crucial for us to proceed with your case. Without this additional information, we won’t be able to effectively mediate or take the necessary steps to resolve this issue.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,