Slot Madness Casino - Player's withdrawal request is delayed.

Request withdrawal on 11/1. After sending all documents they said they can't wire transfer to my bank. They won't allow withdrawal via Bitcoin. So how can I withdraw my money? They said use another bank. But I only have one bank. My bank can receive international wire transfer. And all bank info is submitted. They seems to make it harder for you and won't let you know what's wrong until 10 days waiting period end and they come up with new excuse and the 10 days cycle start again. This is ridiculous.

Dear kikudesign,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are facing with withdrawing your funds from the casino.

To better understand your situation and assist you in resolving the issue, I would appreciate some additional details:

• Withdrawal Request: You mentioned requesting a withdrawal on 1st November 2024. Could you confirm if you received any updates from the casino about why they cannot process your withdrawal to your bank account? Was there any specific reason they gave for not being able to use your current bank for the transfer?
• Bitcoin Withdrawal: You also mentioned that they won’t allow you to withdraw via Bitcoin. Could you confirm if this option was available when you first requested the withdrawal, or if it was only recently disabled?
• Alternative Bank Account: The casino suggested using another bank for the withdrawal. Could you confirm if you have any other accounts or if the casino is asking for a specific type of account? Additionally, have you asked the casino for clarification on why they insist on using another bank when your current one supports international transfers?
• Communication: You noted that the casino takes a long time to respond and provides new excuses after each waiting period. Do you have any correspondence or updates from the casino that you could forward to petronela.k@casino.guru? This will help us better understand the casino's responses and assist with your case.

Your cooperation is crucial for us to proceed with your case. Without this additional information, we won’t be able to effectively mediate or take the necessary steps to resolve this issue.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

I requested my first withdrawal with Bitcoin. They said they can't do Bitcoin caused I did not deposit with Bitcoin. I asked them can I make a deposit now. And they said it needs to be make before withdrawal.

So they suggest wire transfer. I gave them all the necessary info and on the 10 waiting day they cannot wore my transfer and did not give me any reason. My account is my own personal account and they accept international transfer. So now I cancelled the withdrawal, deposit $50 with Bitcoin and requested withdrawal with Bitcoin again.

They told me to use another bank without being able to tell me which bank is good to transfer. So what am I gonna do.? Try every bank wait for 10 days and being denied again. That doesn't make sense to me. I hope you can help me. This is horrible experience.

I checked with them everyday to make sure everything they need is taken care of. They said everything is fine., just wait ten days. When it is tenth day they gave you excuses. They should have told me earlier. It makes me feel they have the intention to delay and hopefully that you play again and lost all your money, that us not good faith practice.

Thank you very much, kikudesign, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello kikudesign,

My name is Romi, and I will be assisting you with your case.

I would like to request the presence of a representative from the casino in this conversation.

Dear Slot Madness Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

I just checked my account. Only $750 out of $1800 requested is approved to my Bitcoin account and I don't know why?

Hello all.

Dear Dear Slot Madness Casino,

Could you explain the situation, please?

Thank you.

Best regards,

Romi

Greetings all,

I am pleased to say the approval went through and the payment has been sent directly to the payouts department for express disbursal via Bitcoin. As to the approved amount the win was with a cash deposit of $50 on a deposit coupon (HALLOWEENFUN) which came with a 15x maximum cashout limit. 15x $50 is $750 which was the amount of approval and payment. Hopefully that clarifies things!

Best wishes,

Nick and Slot Madness

Hello all.

Thank you, Nick and Slot Madness, for explaining the situation.

Dear kikudesign,

Could you please confirm that this is the right amount you were supposed to receive, so I can change the amount here in your complaint and close the case as resolved?

Thank you in advance for your answer.

Best regards,

Romi

Yes I received $750 today via Bitcoin. I think withdrawal limit should be clarify during request. That will be less misunderstandings. Thanks casino guru.

Thank you, kikudesign, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru