Slot Madness Casino - Player's withdrawal is delayed.

Use no deposit bonus upon sign up, ended up beating the 6000 dollar play through amount and all I was left with was my 100 max cash out and they will not contact me, can’t reach anyone on chat, it’s been silence. I resent the withdrawal request again on 01/7/24 and still haven’t even gotten an email. I sent them all my documents and nothing. No response, not even a confirmation email. this place is disgusting. THEY EVEN MADE ME DEPOSIT 10$ just to be able to withdraw and then they’re gonna screw me over like that? It’s a hundred dollars just pay it and get over it. We all know you’ve made 1000x times that amount.

Dear cody0519,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you redeemed any free bonuses from this casino in the past?
• Was your account, including the payment method, fully verified?

I have checked the general bonus rules and this is what I found (here):

No Deposit Bonuses (Free Chips, Free Spins)

Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus.

If you have recently played with real money, and the latest free bonus was activated after your real money play, kindly send any relevant supporting evidence to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Didn’t use the sign up bonus, It was a free chip or free spin bonus im not exactly sure. it was the first bonus I claimed and it was just a couple days after sign up. I will provide emails. I received one email congratulating me on my win and telling me what all I needed for kyc, sent all the docs in and never heard another word. My original deposit request was for 95 dollars, I tried to contact support after about 2 weeks and after finally getting through they proceeded to say I needed to make it 100 dollars to cash out, that was the first lie because it’s 100 dollar MAX cash out. Meaning anything 100$ or under. As im talking to the support chat I cancel my withdrawal, spun a couple spins and won 8 dollars putting me over 100$, i then proceeded to immediately return to the chat and let them know I brought the total up to 100 and put in the request again. They said great and I asked how long the withdrawals usually take and they said 3-5 business days. No contact after that. I’m sure they will find any reason possible to keep their measly 100 dollars even if it’s at the expense of their ratings which they clearly don’t care about.

Hi cody0519,

• Could you please forward a screenshot of your entire bonus and cashier history?

Thank you.

see you’ll notice it was 95.00 I canceled it and made it 100 dollars like the customer service rep said and it’s been that way ever since.

Thank you very much, cody0519, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear cody0519,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Slot Madness Casino representative to join this conversation and participate in resolving this complaint.

Dear Slot Madness Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Greetings all,

I had a chance to review the situation and I see the requested withdrawal was denied due to a lack of payout details. If you could kindly give me your Bitcoin address cody0519 and re-request the funds for withdrawal I will see what I can do to assist. Just post the address here, I am certain Stefan will be kind enough to lock the post from prying eyes.

Best wishes,

Nick and Slot Madness

resubmitted withdrawal.

Dear Slot Madness Casino,

Please let us know once the payment is processed.

I'll be awaiting your reply.

Greetings all,

Thanks for the cooperation cody0519, I've noted your casino account with your Bitcoin details and I'll see if I can get things moving for you.

Best wishes,

Nick and Slot Madness

Dear Slot Madness Casino,

Please, keep us updated regarding the withdrawal.

Looking forward to hearing from you.

Greetings all,

Payment was made today via Bitcoin and has been confirmed delivered in Blockchain Explorer.

Best wishes,

Nick and Slot Madness

Hello cody0519,

Could you confirm if you have received the payment?

I am looking forward to your response.

Dear cody0519,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry for the late reply I was paid by the casino and I appreciate what you guys do for the community!

Hello cody0519,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan, Casino.Guru