HomeComplaintsSlot Madness Casino - Player is having login problems.

Slot Madness Casino - Player is having login problems.

Amount: ??

Slot Madness Casino
Safety Index:Below average
Submitted: 11 Jan 2024 | Case closed : 26 Jan 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

10 months ago

The player from the United States had faced an issue with logging into his casino account due to unrecognized credentials. Despite our attempts to communicate with him and requests for additional details to assist in resolving the issue, the player did not respond. As a result, we were unable to investigate the issue further and had to reject the complaint.

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11 months ago

Unable to log into my account tells me credentials are not recognized

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11 months ago

Dear robertstroy0,

Thank you for submitting your complaint. I'm sorry to hear about your negative experience with Slot Madness Casino.

Can you please provide a screenshot that shows the problem with your login?

Also, have you double-checked your email address for any typos? Is your password correct?

Lastly, can you tell me how long you have been playing in this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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11 months ago

Dear robertstroy0,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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10 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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