SkyCity Casino - Player’s experiencing difficulties withdrawing her winnings.

Dear marymathews0001,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. I hope I understood correctly that you are experiencing difficulties withdrawing your winnings and the withdrawal has been placed just a few days ago.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Meanwhile, please forward any relevant communication if you have been advised to provide any additional personal documents because the following email doesn't show it.

Thank you in advance for your reply.

Best regards,

Petronela

Dear marymathews0001,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.