Silveredge Casino - Player’s struggling to withdraw her bonus winnings.

I played the bonus pass the 4800.. I'm still winning.. they have came up with every reason not to pay me the 450 they owe!! they are CROOKS

Dear Larissa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have redeemed? Please forward its name or a specific link as I would like to check associated terms and conditions. Do I understand it correctly that you have completed wagering requirements and your winnings were $450? Did you receive any reason from the casino why your withdrawal hasn’t been approved and processed yet? Please forward any relevant communication to petronela.k@casino.guru. I understand that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Larissa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you Larissa, for forwarding the relevant screenshots. Is there any statement from the casino that you could forward too?

Dear Larissa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.