Silveredge Casino - Player’s struggling to complete account verification.

trying to withdraw my money.. (I am very familiar with how this works with online casinos) I'm up to $12, 500 but can only withdraw $999 at a time which i requested and they deducted the amount from my total and said to email them the front and back of my license however when i did to the email address they provided i got an error message saying it wasn't a valid address. Also Id like to add that i do have screenshots im just unable to attatch them at this time and the only payment option they offer is wire no bitcoin no mail you a check or anything else.

Dear mistyweber220,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed about any alternative way how to upload your personal documents? Could you please advise if your winnings were accumulated with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear mistyweber220,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes it keeps failing and now they’re telling me I have a duplicate account but I’ve only ever created one. I think the person who told me about the website made one using my name.

Thank you, mistyweber220, for the update. Could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Who's this person you recommended you the casino, please? Do you share the same IP address or household?

Dear mistyweber220,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.