Silveredge Casino - Player's dissatisfied with this casino.

Please see:

https://casino.guru/forum/casinos/silveredge-casino---general-discussion

Please read all the details before listening to anything the casino says as I'm the one that experienced it they are just speaking on their behalf.

They have 3+ month wait times on bonuses and many issues on their site and you have to pull teeth to initiate the withdrawal. If they try saying anything I'm saying is not true, I can prove it. Also, that 3+ months is on top of the other hassle so more like 4/5 and the fact that it's that long makes it highly likely they won't even pay it period. They do this to pressure people to deposit more.

https://casino.guru/forum/casinos/silveredge-casino---general-discussion

Dear NimaKaBush3,

Thank you very much for submitting your complaint. I’m sorry to hear about your horrible experience. I believe that in this case, the best thing we can do is to focus on your withdrawal to be processed as soon as possible so that you can move on from this casino.

Could you please clarify when exactly you requested this withdrawal? Do I understand correctly that this was your first withdrawal attempt?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

There's no other information. I included everything. This is my first withdrawal.

Can I ask you a question (no offence intended but I like good businesses)?

If you noticed in one of my complaints or reviews someone had commented Silveredge and Slots7 have the same owner.

I'm not stereotyping, but you know how good like North American/non-shady international or small or non-official type businesses tend to cause more issues and problems than ones like that? You'll also see stuff like more glitches on their websites (ie. put a space in the postal code and it creates an unusable account and wastes the email), typos "Imformation", less direct contact and fluent speakers, etc. It's like if you order "international" products on Amazon or Ali for like 10% the price, there's generally a reason.

It's not the international thing it's jthat there is a certain "standard" in good business and culture that is understood and expected in one subset vs the other. I think you understand where I'm going with this.

I don't want to sound like a douche but why is it like that? They're still people but it seems like they aren't very "smart". No offence. I notice this all the time. I don't think it's a language or policy thing regardless because a person is a person. If you look at any reputable, well-known business like an official legitimate in person NA casino, or let's say some big bank CIBC/RBC, or whatever business, these things NEVER happen. They alwaysssss cause issues these types I'm mentioning. I can also tell by speaking with you guys you're like the 2nd not the 1st type.

Is there a reason it's like that? Because I'm definitely right. I get fed up because I generally just have great experiences with the businesses I interact with on a day to day basis type thing. Super good customer service, fix issues asap, my thoughts are generally true and are validated since I'm not a moron and understand the differences between good and bad businesses, etc.

I just feel like (excuses my language) they must think people are like handicap or something to not realize they aren't "good" business.

I'll also notice differences between the two "types" I'm describing. The first like don't "get it"... basic concepts and don't even analyze 90% of the information or the point the customer is making.

I'm not sure when I made the withdrawal (I made a post on here but too lazy to look it up Silveredge and Slots7 have been a huge hassle) but it was delayed a long time due to their processing errors I described which the "manager" let's call him fixed in 20 seconds after multiple complaints by me. I'm not an idiot and know how basic web and customer service works. Took them long enough to figure it out. Any other company I could have said LET ME SPEAK WITH A MANAGER OR SUPERVISOR asap please and it would have been resolved immediately.

Thank you very much NimaKaBush3 for your reply. I fully understand your point of view, but unfortunately, I have no explanation, although I would really like to give it to you. So let's focus on what we can do and that is to try to resolve the issue you have with this casino.

I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello NimaKaBush3,

I went over the case and will assist you from now on with your complaint. I apologize for not replying earlier.

We would like to ask the representative of Silveredge Casino to reply to the complaint and explain what can be done and to help us resolve your issue.

No reply. What a surprise considering they have their policy and staff for a reason. Would be surprised if I even get it in 3 months. It doesnt even show a transaction date and they never asked for a bitcoin address.

I just wanted to say. I'm using the official government one now. The only one. It's unbelievably better. I recommend it for anyone having experiences like me. Everything is better. Professional website, great customer service (live and phone), super fast processing times (<48h), easy KYC, trained staff and standards, fairness on all rules (no max win, lower playthrough on bonus, rules are clear and no surprises), better programming and design, staff knowledge, regulation and legality, etc.

My advice is make the right choice and avoid the hassle. No comparison or reason not to. And hey, just got lucky too. Added bonus.

This is not a review as I didn't mention names but a warning to anyone like myself that was unaware of how this works online vs in person.

We would like Silveredge Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Nima and Casino Guru

We would like to start by informing that we do not have any association with slots7.

We went through your complaint and found that you’re not eligible to cash out because of the following reasons:

1) We found 3 duplicate accounts matching with your phone number and as per the terms you cannot have more than one active account using the same personal details (screen shots attached for your reference).

2) We also found that one of the duplicate accounts you have shares the same last name and IP address with you and as per the terms welcome bonus is restricted to per player, per family, per IP address, address and per computer.

Your withdrawal will be cancelled and the winnings will be forfeited. However you can start fresh by depositing with us. Please get in touch to make the deposit and get the duplicate accounts closed and we will guide you further on this.

Please feel free to contact our 24/7 chat team for instant support.

Regards

Support Team

Silveredge Casino

I just want everyone to know this is a complete lie and fabrication. I would not lie over $100. I also never use other names. I swear on my mother's grave. You guys decide for yourselves unless you think I'm lying on my mother's grave which is an insult.

Those are my brother's and mother's names. My sister ***** does online gambling. She must have opened an account. Still has nothing to do with me though. I got scammed.

It has nothing to do with me what she does. I could take a lie detector test and pass it.

First of all her being obsessed with gambling has nothing to do with me. I just showed my mom. Herbert White is a madeup name. Also, my mom and brother's name are listed with my phone number. Those emails arent real emails. She either created gmails or just made it up completely. Either way, I was scammed out of my money. I have no control over other people and stuff like name, address, birthdate, phone I can think of 1000 people that have that. Plus, she entered part of the information.

I don't even talk to her. Nobody gave permission to that. Also, those details would be impossible to verify as my brother and mom wouldn't gamble they are very straight-edge and anti-gambling. Plus, Herbert White. It is not the same PC either. I have my own laptop and nobody can use it. I'm way too good of a person for half the bs I dealt with in life.

I am not that stupid.

As for the Slots 7 comment. I just saw that on one of the reviews.

Either way though the rest of the review was accurate. Read that stuff. I got scammed either way since I have no control over others.

That is honestly an insult to my intelligence though. Thinking I am so stupid that I would think I could get away with scamming $100USD from a casino.

I will stick with PlayAlberta AGLC official government site from now on.

That actually makes no sense as well. Considering that Herbert White I wouldn't even be able to verify their details and know nobody by that name. People are so pathetic I hate it.

Where would I get their ID. It is also an insult to my brother and mom as it is implying they would scam for $100. Sad. Insult really.

Why wouldn't I have just used my own name and details. Especially on the first account? Also, anyone that thinks they can scam by using the same IP. 50IQ moment. Most likely many involved with. You do the math *winks*.

Hello all,

Thanks for your replies, and to the Silveredge Casino Support team for the explanation.

NimaKaBush3,

I am sorry about your situation, as it sounds quite difficult. Allow me some questions for you:

1. Could you please clarify when you opened the account at the casino and when the welcome bonus was claimed?
2. Could you provide us a proof the phone number is in your name? Please send it to my email at tomas@casino.guru

We believe however if your phone number was used against your will to register in the casino, you must first prove you are the legitimate owner.

Also, we believe if you were the first to receive the welcome bonus on your account, you should be given an opportunity to verify your identity and withdraw your winnings. Much appreciated

Yeah. Theyre going to just use the cop out that they have to follow policy and cant prove it wasnt me. People dont use logic they just want to try to make it a certain way. They obviously arent going to pay up. Also, they don't allow hyphens on registration. Theyll probably try to say theres no hyphen. Read the other stuff I said about them they couldnt figure out some basic ish that the manager took 20 sec and spent hours of my time.

Im obviously right. Its basic logic and common sense its me. Theyre going to say they cant be sure it wasnt me because its the same IP (she lives here no duh)

I emailed you ID, selfie and ID, and phone information proof.

I deleted part of the texts but I also sent you proof of the person admitting they did it and that it wasn't under my awareness.

I also sent the thing where you can see they don't allow hyphens in the name. My sister told me that has happened to her before and her $ wasn't paid out. They also have that glitch where if you put a space in the postal code which is normal format, it basically uses up your email but you aren't able to access the account. I explained this to customer service 3 times until they finally caught on and even said I was worried about being denied due to that. Even if this never happened based on what I said earlier it seems likely they would pull a cheat on me. Why didn't they immediately fix that?

Also, they have typos like Imformation. Compare their site and design with PlayAlberta official government AGLC gaming and liquor comission site. I could design their website with almost 0 experience probably but look at the AGLC one, it is a completely different standard. Also, with better standards you almost never see stuff like that. Never honestly. I just won $600+ and got paid within a few days and they have so much better standards in every possible way. The KYC takes less than 48 hours.

Anyways, read the text and check the hyphen. If they say anything about it, ignore them. It is true.

Hello all,

Casinos only allow players to create one account to protect themselves against bonus abusers. Opening multiple accounts and trying to claim the welcome bonus more than once is one of a small number of ways that players can use to gain an advantage over the casino, or at least make the casino's advantage smaller. This is why it makes sense that casinos protect themselves by closing duplicate accounts.

Silveredge Casino support team, could you please tell us whether the two accounts registered before the account in question benefited from the welcome bonus? Much appreciated.

Hello all,

Tomas, to answer your question, first of all there are three duplicate accounts and not two as you can see in the screen shots provided. You can see there signup date which is mentioned in the scree shot as well but mentioning here as well for your reference:

1st screen shot (signup date): Aug 15th 2021

2nd screen shot (signup date): Feb 14th 2021 and

3rd screen shot (signup date): March 31st 2022

Also, all the three accounts have taken a bonus of $325 and played on it which can be seen in the shared screen shot. The "Exchange bonus amount" tells you how much bonus player has taken and "Balance" that you see in the middle row tell you the current account balance in player's account.

We do apologize but we will not be able to provide the cash out on this account due to the reasons mentioned already.

Please don't hesitate to revert or contact us on our 24/7 chat support for instant help!

Regards

Support Team

Silveredge Casino

He said "2 BEFORE the account was opened". Read and analyze all info. Tomas can put 2 and 2 together and figure out it makes no sense for me to have opened an account March 31 when I opened mine on Feb 24 and withdrew on the 28th. That makes no sense trying to scam after I published a complaint. Also, using the same phone number, and not knowing basic stuff like IP is detected. Those are 50 IQ and like 1920s no computer and internet stuff. Maybe they are like that.

Proof I was scammed out of my $ without my knowledge and the bs I deal with:

Regardless, they hold bonus $ for 3 months to pressure deposits.

Postal code glitch and no hyphens. Very basic stuff:

We both knew they weren't going to pay the $. But at least the public should know the whole story.

It is a different bonus though but yeah.

Hello all,

I apologize for the late reply.

I thank both parties for their input and the information provided.

Currently, when creating a new account there is a requirement to verify the number by providing a code received via SMS.

Silveredge Casino, could you please explain how is it possible that multiple accounts were created using the same phone number?

I can she asks for a code. Honestly you guys can go to hell (literally) and keep the 100. As well as all the people that treated me poorly.

Hi Tomas,

Yes, when you create an account it asks for a code to verify the number and we do have players using the same phone number (e.g. - husband-wife or partners using a single phone number) However they're not allowed to cash out on the welcome chips. They're only allowed to play when they deposit and play on both accounts. The idea is to keep those smart players at bay who uses these kind of tactics e.g. creating accounts under their families details etc. and I am not saying that NimaKaBush3 has done the same fraud. However it's the terms that if there are duplicate accounts found, the player is not entitled to cash out. Player can share number but when they claim free money on all the accounts that gets ineligible to cash out.

Regards

Support Team

Silveredge Casino

Hello all,

Thanks for the detailed explanation. Our position is that having multiple accounts in itself shouldn't be a reason to void a player's winnings. However, if the player gained an unfair advantage by profiting from multiple welcome bonuses, the casino is justified in not allowing the player to cash out the winning of the bonus.

Nima,

The casino cannot distinguish whether the accounts were all yours or if your family members used them as well, especially when the same phone number is being used, and the same IP address was identified.

In this case, your household benefited from multiple welcome bonuses, by which you gained an unfair advantage over the casino. Therefore we have to reject your complaint as unjustified.

Aside from your overall dissatisfaction with the casino approach, we cannot penalize the rating of the casino for forfeiting your winnings.

In the future make sure you don't play in the casino your family members play as well and don't allow your family members to register using your phone number. I wish I could be of more help. I sincerely hope you will not come across a problem like this again.