The player from the United Kingdom is facing issues with a casino that allowed her to sign up and deposit £1,410 despite stating it does not accept UK players. After being offered credit and confirming withdrawal capabilities, the casino now refuses to refund her deposits, citing their lack of awareness about player registrations.
Seven Casino - Player’s account is blocked after deposit.
Amount: £1,410
Seven Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
Seven Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
3d 4h 15m 7s
Case summary
3 days ago
Public
Public
5 days ago
Site says no UK players yet when I signed up they got an English woman to call me who offered me £20 credit so they were fully aware I was in the UK
she even confirmed that I could withdraw to my bank if I win!!!
now they are saying they are not aware who joins and the site is not open to UK players and are refusing to pay my deposits back. Because if I won I will not get it back. They shouldn’t have taken my money in the first place. Wasted £1,410 on this crap site
Public
Public
4 days ago
Dear Lynny16,
Thank you very much for submitting your complaint. I'm truly sorry to hear about your issue with Seven Casino.
However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don't use this as an opportunity to later cancel the player's legitimate winnings.
In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country.
- Could you please advise how much currently is your withdrawable balance?
- Could you please share with me your communication with the casino related to your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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