Sector 777 Casino - Player's account closed with winnings still pending.

3 weeks now $2500 sitting in withdrawal after having 2 previous withdrawals released after 5 days told the casino I have a gambling addiction which didn't seem to bother them much so they have now closed my casino account and still waiting for the money

Dear Tyrone29,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sector 777 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino and when exactly was your account blocked?

What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)

When was the last time you were in contact with the casino? If there is any communication between you and the casino please forward it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Tomas my account was closed last Friday

I've sent a screenshot of correspondence with Operater who shut my account

Thank you very much, Tyrone29, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Tyrone29 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Sector 777 Casino for their help in resolving this complaint. We would like to know what happened to the player's withdrawal and what can we do to help them withdraw their winnings.

Thank you!

Thanks Peter I need them to pay the $2500 it's been 5 weeks now

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter