The player from Texas had had a withdrawal pending for several months. Despite his frequent attempts to communicate with the casino, he had been consistently told that his ticket was being escalated due to high user volume, with no progress. After he submitted his complaint, the Complaints Team had asked for more information about his withdrawal request and previous withdrawal history. The player had confirmed that he had made successful withdrawals in the past without issues. The Complaints Team then contacted the casino on the player's behalf. The casino confirmed that the withdrawal had been processed and paid out. The player had confirmed receipt of his funds, resolving the issue.
Sector 777 Casino - Player experiencing delay in withdrawal approval.
Amount: $100
Sector 777 Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Sector 777 Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
7 months ago
I've been waiting for payout to be approved and Dispensed I've emailed and during chat I just keep being told my ticket is being escalated due to high user volume . There is never any movement or new expectation of pay date
Public
Public
7 months ago
Dear Imluckyru,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
7 months ago
I requested the withdrawl March 4 2024 also I have made withdrawal previously without issues that I recall. I've only had this difficulty with one other casino a big candy and I believe they are managed by the same intensity. The customer service is always pleasant however it's never pleasant to not have resolution
Public
Public
7 months ago
Thank you for your reply, Imluckyru. When did you make the last successful withdrawal and how many days did it take to be processed?
Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
Public
Public
7 months ago
Still showing unchanged I've made daily and I get the same response . That there is a high volume of processing. They apologize and assure me that my issue is being forwarded to the relevant department. I've emailed also with no 
response. I'm at the point of tossing in the
Public
Public
7 months ago
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
Public
Public
7 months ago
The last and only other time I cashed out it was actually quick. I also really didn't even notice it had been sent to my wallet. Again, I've had this same issue with A big candy where it took over a month to get payed. I say that as I believe they are connected in a partnership so I should have been cautious. However I remain hopeful and I will also say the reps are at least polite. 
and I also sent email chain to email you provided ..thnk you for your help also !
Public
Public
7 months ago
Thank you very much, Imluckyru, for your cooperation. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Public
Public
7 months ago
Dear Imluckyru,
My name is Katarina, and I will be assisting you in solving this case.
I will now contact Sector 777 Casino outside this complaint thread and let you know any new information once I receive it.
Public
Public
7 months ago
thank you ! they are now saying it's been approved so I should wait an additional 7 to 10 business days.. I appreciate your help in this case ..I've learned to be wary
Public
Public
7 months ago
Dear Imluckyru,
thank you for the update. You are doing the right thing by being patient and waiting. I advice not to cancel any withdrawals, nor to play at this point. We are on the right path.
Public
Public
7 months ago
Dear Imluckyru,
I have received an email from casino stating they processed your withdrawal and it was paid on April 15th. According to casino representative, you used a coupon before your win and the maximum cash out of this coupon is capped at 100$.
Is this information accurate?
Can you please confirm you have received the 100$?
Looking forward to your reply.
Public
Public
7 months ago
Thank you, Imluckyru, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.
Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
