Ruby Slots Casino - Player's withdrawal has been delayed.

i made withdraw o9-23 for 1035.00 i ask them if they had all the info that they needed they said yes but i have not recieved any money

Dear darradke,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when exactly you made your last successful withdrawal? Approximately how many days did it take to be processed?

What is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

the money is just there nothing moves i did my playthough

Thank you for your reply, darradke. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

withdraw is processed i used a bonus

i used a bonus i did my playthough i did everything im suppose to ive turned in for about twenty withdraws there just setting on it

Have you tried contacting the casino regarding this issue? Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

the phone will not work at ruby slots the night i won the money i called to check if everything was in order they told me everything was there and was good now they dont return emails there is no live cheat or phone thats all i know

las vegas usa sent my check today thank you for your help

darradke, do I understand correctly that you have received your winnings via check? Can we now consider this case resolved?

i got a check from las vegas usa not ruby slots

there problem was about a credit card the bank block it because of fraud charge i paid then 116 dollars everything is good i put my money back into balance than i won another 900 dollars now they owe me 1940.00

I would like to ask you to keep it one casino per complaint to avoid any misunderstandings. Thanks.

I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello darradke,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Ruby Slots Casino to join the conversation and participate in the resolution of this complaint.

Dear Ruby Slots Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Adam

im waiting for my money

they denied a check they denied a wire transfer so i put in for bitcoin they act like they are not going to pay there debt

Hello darradke,

Thanks for the update, was any reason given for the withdrawals being denied?

Kind regards,

Adam

they say that they are not going to send any more checks or wires to my bank that its restricted

Hello darradke,

I see, that can happen sometimes. Perhaps you will have more success using cryptocurrency. Please keep us updated regarding your Bitcoin withdrawal.

Kind regards,

Adam

i cant contact ruby slots

how can ruby slots have a good rating when they will not pay their debts

Dear darradke,

There has been no response from the casino so far. I will attempt to contact them again.

In the meantime, please let me know if there are any developments.

We would like to ask Ruby Slots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating. 

Kind regards,

Adam

they said they will pay me in bitcoin in three to four weeks

Greetings all,

As a player who has been with us for a couple years and cashed out for thousands of dollars darradke (presumably why you continue to play with us) I'm certain that you know your payment is forthcoming. However as you have been informed our 3rd party payment providers can no longer issue physical checks to be cashed at the bank of note within your account.

That said, you now have a Bitcoin address on file. I'll see what can be done to assist.

Best wishes,

Nick and Ruby Slots

thank you

Thank you, Nick and Ruby Slots.

We will allow more time for further information and for the payment to be received.

Dear darradke,

Please continue to keep us updated.

Kind regards,

Adam

Greetings all,

I had the requested withdrawal reviewed and approved yesterday for you darradke. The win comes from a $20 weekly cashback balance with a 2x max cashout giving it a maximum withdrawable amount of $100. The approval was for $100 which would be the maximum withdrawable cash value of the funds in play at the time of the win.

Unfortunately, as you were previously informed there is a debt on the account of $116 acquired when your bank disputed casino deposits and removed them. As you discussed and agreed with the casino representative this balance must be cleared before additional payout funds can be issued. Minus the $100 approved win that leaves $16 yet to be accounted for within the casino account.

Sorry to be the bearer of bad tidings.

Supporting evidence has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Ruby Slots

i already paid the 116 last month and it was not cas back just the kind of lies i would expect thry just found a way to cheat thank you anyway ill

Thank you for clarifying the situation, Nick and Ruby Slots Casino.

Dear darradke,

The casino has provided evidence that suggests your last withdrawal with them (24.06.2021) was before the chargeback was made (12.7.2021) and the agreement to pay the amount of $116 was made.

Evidence has also been provided that shows the use of the cashback bonus as mentioned by the casino.

You stated that you already paid the outstanding amount previously, do you have any correspondence from the casino to support this?

Kind regards,

Adam

the first with draw was for 1000.00 they took 300.00 leaving 700.00 to be pain i took the 700.00 and turned it into 1900.00

Dear darradke,

You mentioned previously that you had accumulated the winnings in question with the use of a bonus. The casino has provided evidence showing that this bonus was a cashback bonus with a maximum cashout of $100, and also that there is an outstanding notice regarding a chargeback.

I am afraid we can only make a decision based upon the evidence provided. Consequently, we will no longer be able to assist with this case and the complaint will be rejected.

I am sorry that we could not be of more help on this occasion.

Kind regards,

Adam