Ruby Slots Casino - Player’s withdrawal has been delayed.

Withdrawal is going on 2 months, customer service is horrible and they keep betting around the bush saying there expediting my case but then I still don't get an update.I payed with my hard earned money through my bank account.I never did them wrong .I deserve the same respect.Dont use this casino are a long list of sister casinos.In my opinion thos casino should be shut down and sued with all these complaints.

Dear Raymond,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if your account has been successfully verified in the past?

In the meantime, I would suggest checking our review for Ruby Slots Casino: https://casino.guru/Ruby-Slots-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes I have sent in all verification forms,including a very interesting one requested by a team member stating to send a pic of my ID ad well as one with me holding my ID first time for me I've won larger amounts from other online casinos fr the same location as ruby and was payed out within a month for sure. But yes I have sent in all verification forms.bank card with same name as ID and all the other ones I have screen shoots of all interactions.

Thank you very much, Raymond, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Raymond!

From now on, I will take care of your complaint. I would like to invite Ruby Slots Casino's representatives into this discussion in order to help us resolve the issue with the withdrawal.

Hey all,

All of the necessaries seem to be in place Raymond, I'll see what can be done to help you along here. I've submitted your first withdrawal request for review and hopefully approval directly to the requisite department and hopefully we'll have some movement shortly.

Best,

Nick and Ruby Slots

Hello Nick and Ruby Slots Casino,

Please, let us know when there will be any development in this case from your end.

Hey all,

Both of your approvals are now complete Raymond, I'll see what we can do to get the first of those payments out the door for you.

Let us know when it comes in.

Best wishes,

Nick and Ruby Slots

Dear Nick and Ruby Slots Casino,

Please let us know, when the transactions will be on the way to the player.

Hey Raymond,

My agent Jessica reached out to you on the 25th of June to confirm your crypto address. If you could please respond to her we should be able to get things moving for you.

Best,

Nick and Ruby Slots

Hello Raymond!

I would like to suggest for you to follow the instructions provided by Nick of Ruby Slots and keep us updated on the next development please.

Hello Raymond!

Are there any news regarding your withdrawal?

Hello Raymond!

We haven't heard from you for a while. We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case since because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.