Ruby Slots Casino - Player’s withdrawal has been delayed.

I have had other casinos deposit in my bank account woodforest however ruby slots says this bank doesn't take international transfers I clearly have told them they do... if they could tell me another way to get my money I would do so. I just feel that th ey have not been helpful and every time I respond it akes another two to three days to get a response..

Dear Tina,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Several factors such as geolocation, and contracts with the payment providers, and even actual situation in the world all have a major influence.

Which payment method did you use to make a deposit? Is there any other withdrawal method, that would be optimal for you? If yes, I would recommend you reconsidering using it for your withdrawal.

Is there any other relevant communication between you and the casino that you could forward me? If yes, please send it to kristina.s@casino.guru (or post it here).

Best regards,

Kristina

I have sent a request saying I appreciate the return advice if you could give me any suggestion to recieve my winnings I'm all for it.. I really thought since I recieved international transfers before with woodforest national bank it would not be a problem I used my bank card for deposit

Still waiting for a reply

Thank you very much Tina for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Tina,

I looked at your complaint and will do my best to help you. I would like to invite Ruby Slots Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

Okay as far as the messages I recieve they say my bank dont take international wires which I have already had other casinos wire me internationally. But when I ask for any other way I can get it I get no response .. several texts come back with either banks no good or they need more paperwork which I keep sending them but I guess to many ppl are not communicating back to others

Dear Tina,

this question was meant for Casino, let's wait for their reply.

Hey Tina, Viliam,

We have one of the safest payout systems in the industry however we can only transfer to banks with direct access to international wire transfer without the use of an "intermediary" bank. This unfortunately rules out most smaller banks as they receive their international transfers generally through partnership with larger banks with the ability to receive international wire transfer.

I see you are also still missing a bit of information to complete your document verification, one of my team will be reaching out to you in a moment via email. Please communicate with them closely and they will hold your hand through the process until we can get you paid.

Best wishes,

Nick and Ruby Slots

As of now I sent the paperwork once again to everyone that says I'm missing it such as credit card form and proof of residency

Thanks for info Nick. Tina, I would like to ask you to cooperate with Casino. I'll set the timer to 7 days, please let me know if anything moves forward.

Additional comment from player:

"Could you please send a list of banks I could use"

Hey Tina, Viliam,

Your documentation is now complete and noted in your account Tina, as of yesterday. Osman is on the case and should be able to assist with any questions you might have. Just keep the dialogue going, supply any requested information, and we should have this taken care of shortly.

Best,

Nick and Ruby Slots

Dear Tina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.