Ruby Slots Casino - Player's winnings were erased.

I won $1,300 USD on free spins.

I withdrew $400

While I was sending identity verification, they erased the amount.

I have a screenshot.

Dear Florarmenta71,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ruby Slots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was there any maximum cashout indicated for the particular bonus you activated and played?
• Have you contacted casino support and received any explanation?
• Could you please share your transaction history found in your casino profile?
• You can post screenshots here, or send them to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have not contacted Ruby Sloto's help service, I was trying to do so, before I was sending my identification document, when I wanted to ask for help to know what to do and if I could withdraw any amount, there was no longer any of the winnings.

If you haven't contacted the casino, kindly do so and let us know whether they were able to explain the situation to your satisfaction. If you are unhappy about the result of your dealing with the casino, please share with us your attempts to resolve the issue so we may review it and offer assistance.

Dear Florarmenta71,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you so much.

I am sorry but, I don't understand your last comments. Was your issue resolved?

Please let me know how you wish to proceed with the complaint.

I will not follow up and let's close the case.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.