HomeComplaintsRoyal Planet Casino - The player's experiencing issue with his payout.

Royal Planet Casino - The player's experiencing issue with his payout.

Amount: $300

Royal Planet Casino
Safety Index:Low
Submitted: 14 Feb 2023 | Case closed : 13 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's experiencing an unknown issue with his payout from the casino. The complaint was closed as the player stopped responding.

Public
Public
1 year ago

I'm sick of begging these folks. They took my money n won't pay n my account was verified over a year ago. They paid two other smaller amounts associated with a bonus.v

Yet they took my cash bet and still won't pay.

I'm messaging them 300 times a day till they do

Public
Public
1 year ago

Dear moon5594761,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Royal Planet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Public
Public
1 year ago

Dear moon5594761,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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