Royal Ace Casino - Player’s struggling to withdraw his winnings.

Hi I got bonus money to play and I made all the requirements to cashout but they well not cash me out I've made many deposits to theis casino

Dear Onlineplayer,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Do I understand correctly that you accumulated your winnings from a free bonus? Have you redeemed any free bonuses from this casino in the past?

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi so this is my first time actually withdrawing my account has been fully verified the bonus stated that I can cashout if I met all requirements and I can only cashout 100 dollars no more I have made many deposits to this site that they gladly took with no problem I have lost thousands dollars here and it the first time I actually got a chance to win so I cashed out but they well not do it for reasons unknown

Have you redeemed any free bonuses from this casino in the past? I'd like to know if you redeemed any consecutive free bonuses as that might be the reason why your winnings haven't been paid.

Look all I know is that I've deposited many times lost many times haven't won not once lost over thousands of dollars and the bonus stated I can cash out only 100 dollars I met all the requirements and now I can't even cash out my first win but I'm threw with rhese headaches and stress that this casino has done to me

I understand that you have placed many deposits in the past, but if your winnings were accumulated from a free bonus purely and you redeemed multiple consecutive free bonuses, I'm afraid you won't be entitled to withdraw your winnings. Could you please forward a screenshot of your bonus history to petronela.k@casino.guru? Thank you very much in advance.

It's fine I'm already used to this

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.