The player from Mexico had attempted to withdraw his winnings from exchanged points, but the casino had claimed these points were not eligible for withdrawal. After the issue had been raised with the casino, they had clarified that the funds should indeed have been valid for withdrawal. The only issue had been an update needed for the player's Bitcoin address. Once the player had confirmed his payout details, the casino had approved the withdrawal and submitted it for priority payment. The casino later confirmed that the payment had been completed. However, without a confirmation from the player, we had to reject the complaint.