The player from Romania had self-excluded from the casino due to a gambling problem but continued to receive promotional materials from the casino. The Complaints Team had reached out to the player for further information but did not receive a response. As a result, we were unable to investigate the issue further and had to reject the complaint due to lack of communication from the player.
Roobet Casino - Roobet sends promotions to a self-excluded player.
Amount: 5,000 lei
Roobet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
Roobet Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Roobet is sending me promotions while I'm self excluded,them knowing I have a problem gambling
Public
Public
7 months ago
Hello Yorkduke,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roobet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when are you self-excluded? Is there any evidence of your self-exclusion? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
