The player from Romania had self-excluded from the casino due to a gambling problem but continued to receive promotional materials from the casino. The Complaints Team had reached out to the player for further information but did not receive a response. As a result, we were unable to investigate the issue further and had to reject the complaint due to lack of communication from the player.
Roobet Casino - Roobet sends promotions to a self-excluded player.
Amount: 5,000 lei
Roobet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Roobet is sending me promotions while I'm self excluded,them knowing I have a problem gambling
Public
Public
6 months ago
Hello Yorkduke,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roobet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when are you self-excluded? Is there any evidence of your self-exclusion? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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