Roobet Casino - Player’s withdrawal function was disabled.

i had made deposit for first time after that when i want to withdraw funds roobet disabled my function

Hello Barra2929,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roobet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

yes i was verified till level 2 when i had my first deposit but when i want to withdraw at that time they ask for level 3 and level 4 and i had complete all verification level but yet i am not able to withdraw also i have not used any bonus this is my real winning ,i had talk with them yesterday after that they have not replied me,i was talking with them yesterday about my withdrawal problem but they only say that the issue is escalated

Hello Barra2929,

Can you please forward a confirmation of the verified account together with the communication between you and the casino to nikolas.b@casino.guru?

Dear Barra2929,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.